Customer Success Advisor, Health Plans - Sword Health

At Sword Health, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full.

Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience.

AI Proficiency at Sword

AI fluency is a core expectation at Sword. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.

• Explorer (Level 1) — Uses AI daily to boost personal productivity
• Builder (Level 2) — Creates workflows and tools that elevate the whole team
• Integrator (Level 3) — Embeds AI into products and processes at scale

Role

Sword is looking for an Advisor, Health Plans to own several of our most strategically important health-plan relationships. This is a senior individual-contributor role with direct accountability for revenue retention, member marketing access, relationship strength, and the account conditions that enable cross-sell and upsell.

You will act as the general manager of a concentrated payer portfolio. The work spans claims and ROI economics, marketing approvals, member access, product expansion, executive relationships, and complex operating dependencies across Sword, the plan, its subsidiaries, employer groups, and other stakeholders.

What You'll Be Doing

• Own the success of a concentrated portfolio of strategic health-plan relationships, protecting revenue retention and creating the conditions for growth.
• Secure and expand the approvals, channels, data, and subsidiary participation that put Sword in front of eligible members.
• Build a multi-threaded network across economic, clinical, operational, and executive stakeholders.
• Interrogate claims, utilization, outcomes, guarantees, attribution, and ROI evidence, then lead account strategy, value communication, and business reviews.
• Partner with Sales on cross-sell and upsell, mobilizing internal specialists as resources in your account plan.
• Operate with significant autonomy, identifying emerging risks and opportunities, and driving execution across the organization.

What You Need to Have

• Substantial experience managing health plans as customers from a digital-health, healthcare-technology, benefits, navigation, PBM, or payer-services vendor.
• A track record of retaining and growing consequential payer relationships, including securing marketing access or comparable downstream action.
• Working depth in claims and ROI economics, with the ability to interrogate methodology and reconcile conflicting evidence.
• Strong executive judgment and exceptional written and verbal communication across functions and stakeholder interests.
• Hands-on analytical self-sufficiency, a low-ego, high-ownership operating style, and willingness to travel domestically up to 10%.
• The ability to thrive in highly ambiguous environments where priorities evolve quickly.