Lead Journey Management Strategist - Americas at TheyDo

TheyDo is on a mission to make journey management the most powerful business tool in the world. Our AI-powered journey management platform helps the world’s largest enterprises become more customer-centric by aligning teams and data around their customers. Since 2019, global leaders like Ford, Cisco, Johnson & Johnson, Siemens, Home Depot, and Lufthansa have trusted us to scale journey management and deliver measurable impact.

Backed by $50M from top-tier investors, TheyDo is building a category-defining company. Our fully remote team of 100+ TheyDoers represents 30+ nationalities across 27 countries, united by a customer-led, people-first culture.

Defining How Journey Management Changes Enterprises and Markets

As Principal Executive Advisor for Journey Management at TheyDo, you will define, scale, and represent the global vision for journey management at an enterprise level. This highly strategic, externally focused role involves partnering directly with C-suite and executive sponsors across TheyDo’s most critical enterprise accounts. Your goal is to position journey management as long-term business infrastructure and unlock sustained, multi-year return on investment (ROI).

You will lead complex, multi-threaded enterprise transformation programs spanning Customer Experience (CX), Product, Operations, and Transformation. You will shape and evolve TheyDo’s journey management frameworks, coaching standards, and executive narratives, while collaborating closely with Product, Customer Success, and Go-To-Market teams to influence platform direction, enablement strategy, and commercial positioning.

This role extends beyond delivery. As a senior advisor and thought partner, you will help define how journey management is practiced, sold, and understood at enterprise scale. You will influence both customer strategy and TheyDo’s category direction, operating with full autonomy and accountability for the strategic evolution and global credibility of journey management at TheyDo.

What You'll Do

You will act as a trusted advisor to Tier 0 enterprise customers, partnering with executives who own multi-year transformation agendas across Customer Experience (CX), Product, Operations, Digital, and Transformation. Your work focuses on impact, not activity. You will:

• Lead C-suite-level conversations that reframe journey management as strategic enterprise infrastructure.
• Translate ambiguous executive goals into structured, scalable journey-led transformation programs.
• Build executive alignment across complex stakeholder groups, including steering committees and governance bodies.
• Shape multi-year investment narratives, enterprise return on investment (ROI) frameworks, and expansion strategies.
• Partner closely with Customer Success (CS) and Account Executive (AE) leadership on executive renewals, strategic account planning, and long-term growth.
• Influence product direction by connecting enterprise needs, market signals, and executive priorities.
• Define, evolve, and institutionalize global best practices, maturity models, and transformation frameworks.
• Represent TheyDo externally through executive briefings, thought leadership, and industry forums.

You will operate with full autonomy across markets, verticals, and strategic accounts, trusted to make judgment calls, set direction, and lead without waiting for permission.

Who You'll Work With

On the customer side, you will partner with:

• C-suite leaders across CX, Product, Operations, Transformation, and Digital.
• Executive sponsors and enterprise steering committees.
• Leaders accountable for multi-year, enterprise-wide change.

Internally, you will work closely with:

• Customer Success and Sales leadership.
• Product and go-to-market strategy teams.
• Senior leaders shaping TheyDo’s category narrative.

The Outcomes You Own

Your success will be measured by enterprise impact, not outputs:

• Strong executive alignment around journey-led enterprise transformation.
• Multi-year transformation commitments and strategic expansion programs.
• Clear, credible enterprise ROI and value narratives.
• Net Revenue Retention (NRR) growth in our most strategic accounts.
• Visible market and category leadership for journey management.

What We’re Looking For

Experience and Background

• Extensive experience working directly with C-suite and executive leadership in large, complex organizations.
• A proven track record leading or advising multi-year, enterprise-scale transformation programs.
• Deep understanding of enterprise operating models, digital transformation, customer experience, or business transformation.
• Experience positioning complex platforms, services, or practices as strategic infrastructure.
• A background in senior consulting, strategy, transformation leadership, or an equivalent path.

Executive and Strategic Leadership

• You influence at C-suite level and align diverse executive agendas with confidence.
• You are comfortable operating in ambiguity and turning vision into action.
• You bring strong executive presence, storytelling, and narrative-building skills.
• You can operate independently across markets, industries, and strategic accounts.

Commercial and Market Acumen

• You understand how enterprise value is created, sustained, and expanded over time.
• You have experience driving multi-year expansions and Net Revenue Retention.
• You can define and communicate enterprise ROI frameworks and long-term investment narratives.
• You partner naturally with CS and Sales leaders on strategic account strategy.

Practice, Product, and Category Leadership

• You know how to define and scale global best practices and maturity models.
• You have influenced product strategy or roadmap direction at an executive level.
• You are comfortable representing a company externally, or ready to step into a visible thought leadership role.

How You Work

• You thrive with autonomy and enterprise-level accountability.
• You enjoy high-complexity, long-horizon transformation work.
• You think in systems and operate with a market-level perspective.
• You communicate clearly and confidently with executive audiences, in writing and in person.

Why You Shouldn’t Apply

This role is not for everyone:

• If you need clear playbooks, approval chains, or predefined success metrics.
• If you prefer delivering recommendations over owning long-term outcomes.
• If you are uncomfortable challenging senior executives or saying no when it matters.
• If ambiguity drains you rather than energizes you.

However, if you are excited by shaping how enterprises actually change, and by defining a category while doing it, you’ll feel at home here.

What We Offer Our Permanent Employees

• Competitive compensation and pre-IPO equity: We offer ownership with our stock package, ensuring that when TheyDo succeeds, we all succeed.
• Fully remote working with flexible hours: We advocate for autonomy and flexibility.
• Health Insurance benefit: Tailored support for every employee, regardless of location.
• Flexible holiday days: A minimum of 25 days of paid holiday per year (pro rata), in addition to public holidays and an extra three days during our annual company-wide winter shutdown in December.
• Learning and Development budget: Financial support to invest in your growth and development.
• Wellbeing budget: Support for your mind and body, whether it's meditation, mindfulness, or a yoga/gym membership.
• Paid parental leave: Financial support and time off (6 months for primary carer, 6 weeks for secondary carer, fully paid), plus paid childcare leave.
• Home office or co-working support: Choose your ideal workspace with our home office or co-working budget.
• Company events: Regular in-person connections for strategy, reflection, or fun (recent retreats in Spain, Portugal, France).
• Latest tech & tools: MacBook Air or Pro, plus tools like Gather, Slack, Notion, Loom, G:Suite, and TheyDo for collaborative and asynchronous work.
• Continuous growth of our benefits package as we continue to grow in size.

About TheyDo

Our core values are the driving force behind every decision we make:

• We ‘Journey together’ along a path of collaboration and synchronization.
• In everything we do, we ‘Own it’, never shying away from taking action or making decisions.
• Our ‘Cloaks off’ mentality ensures that transparency and integrity reign supreme.
• We ‘Simply to accelerate’, cutting through complexity to focus on what truly matters and moving forward with clarity and speed.
• ‘Customer Fueled’ innovation is at the heart of our work, involving customers in the product process.

TheyDo is an equal opportunities employer, nurturing an inclusive culture where everyone feels equally important, regardless of background or status. We do not discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, education, or race. We are committed to making reasonable adjustments to the interview process; please reach out to your Talent Partner if needed. We encourage women and underrepresented groups to apply, even if you don’t check every box.