Customer Success Manager - TigerData

At TigerData (formerly Timescale), we’re building the fastest PostgreSQL platform in the world, powering critical infrastructure for developers and businesses in real-time. As a Customer Success Manager, you’ll own a portfolio of high-impact accounts and play a direct role in revenue retention, expansion, and customer advocacy.

This is a builder-operator role. We’re scaling fast, which means we need people who can run world-class CS motions and help us design the system underneath. You’ll be diagnosing risk, mapping success plans, deepening multithreaded relationships (from DevOps engineers to CTOs), and helping us push what great CS looks like — powered by AI, driven by data, and always human.

Responsibilities

• Owning the health, success, and growth of your customer portfolio — including onboarding, adoption, retention, expansion, and advocacy
• Analyzing account health, identifying risk, and creating data-informed success plans that align with customer ROI
• Building strong, multithreaded relationships with technical and business stakeholders, including execs
• Leading customer engagements like onboarding calls, QBRs, roadmap discussions, and escalation resolution
• Collaborating with Sales, Product, Support, and Engineering to advocate for customer needs and influence the roadmap
• Generating and qualifying expansion leads (CSQLs) through discovery, usage insights, and strategic conversations
• Driving internal improvements to our CS playbooks, tooling, and automation as we scale
• Leveraging AI to optimize workflows, surface risk, generate content, and improve customer touchpoints
• Helping us convert customers into active champions — case studies, testimonials, reference calls, and more

Requirements

• 2+ years of experience as a Customer Success Manager in a scaling B2B SaaS org, ideally in the $50M–$100M ARR range
• Fluent in customer success motions (success planning, adoption frameworks, risk mitigation, QBRs, value mapping, CSQL generation)
• Hands-on technical experience with databases (e.g., Postgres, SQL, AWS, Azure) or background in developer relations, data engineering, or similar
• Ability to translate fluently between business goals and technical complexity — comfortable with both VP of Engineering and DevOps ICs
• Experience building or iterating on CS playbooks, customer journeys, and internal tooling
• Curious, decisive, and proactive mindset with a focus on scale
• Excellent time management, organization, and prioritization skills
• Working knowledge and experimentation with AI tools like GPT, Claude, or Zapier AI
• Strong communication skills (written, verbal, async) to build trust quickly with customers
• Ability to thrive in fast-paced environments where ambiguity is a feature

What We Offer

• Flexible PTO and comprehensive family leave
• Fridays off in August
• Fully remote opportunities globally
• Stock options for long-term growth
• Monthly WiFi stipend
• Professional development and educational resources
• Premium insurance options for US-based employees