Senior Solutions Engineer, Consumer - Turquoise Health

As a Senior Solutions Engineer, Consumer at Turquoise Health, you will play a pivotal role in building consumer-facing healthcare experiences that help people understand what they’ll actually pay before receiving care. Whether embedded in conversational AI, care navigation platforms, patient portals, scheduling workflows, or health plan and benefits platforms, our estimates give consumers real, personalized prices instead of generic ranges.

In this role, you will be a trusted partner to our product team as we research, build, and validate thoughtful and precise pricing, billing, and bundling logic behind our shoppable service packages, providing accurate and clear estimates to consumers through our Consumer Pricing API. You’ll also partner with sales and customer success to scope opportunities well, get customers live, and help them succeed with our products.

Responsibilities

• Partner with product to define, build, validate, and expand our shoppable service estimates, including the pricing, billing, and bundling logic behind them.
• Work closely with data and engineering to ensure upstream data infrastructure enables accurate estimates and supports our consumer product needs.
• Serve as the go-to technical and product expert and partner for Sales and Customer Success, leading technical discovery, scoping, and demos.
• Guide customers through API integration, implementation, and launch, ensuring our products meet their needs, are fully understood, and see strong adoption.
• Gather and prioritize technical feedback from customers to drive our product development.

What You’ll Bring

• 7+ years of experience in healthcare revenue cycle, medical billing and coding, claims, care navigation, or digital health.
• Specific expertise working with institutional and professional claims.
• A deep understanding of commercial reimbursement and benefit design and how both translate to what a consumer actually pays for care.
• Strong SQL skills and experience working with large, complex healthcare datasets.
• Familiarity with APIs (REST, JSON) and how customers integrate them into their products.
• Experience working in a customer-facing technical role, such as solutions engineering, implementation, or management consulting.
• Product intuition and the ability to tackle complex research projects to produce clear answers and recommendations.
• Strong analytical, problem-solving, and mathematical skills, paired with creative thinking.
• Excellent written communication, organizational, and interpersonal skills.
• A drive to deliver consistent, accurate, high-quality work at a fast pace.

Nice to Haves

• Experience building or supporting consumer-facing care navigation or digital health products.

Benefits & Perks

• Competitive pay with equity options.
• Comprehensive health care plan options (Medical, Dental & Vision), with FSA, DCFSA, & HSA options.
• Company-sponsored disability & life insurance.
• Unlimited PTO.
• 401(k) + 4% Matching.
• Fully remote work + flexible working hours.
• $750 work-from-home setup budget.
• Paid biannual in-person company summits and quarterly co-hanging stipends.
• Monthly health and wellness benefit.
• Generous paid family leave.
• Annual learning & development stipend.