Vice President, Client Success - Virta Health

Virta Health is on a mission to reverse metabolic disease in one billion people. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives.

We’re looking for an experienced VP of Client Success to own revenue growth from our existing client base while scaling and upskilling our Client Success teams. The ideal candidate will have experience working with self-insured employers (we have over 500 client organizations today), large health plans (we have over 20 health plan customers) and related health industry partners (e.g., PBMs, channel partners, etc). This role is beyond managing the day-to-day needs of a client base—it is about preparing us strategically, organizationally, and operationally for our next level of scale. The VP of Client Success must be able to expertly navigate rapid change, approach problems with creativity and curiosity, and be able to partner seamlessly with internal and external stakeholders to drive critical initiatives forward.

Virta is at an exciting stage of its growth journey and this candidate will play a critical role in shaping the customer success team and expanding our access to patients across the US.

Responsibilities

• Lead executive for Employer and Health Plan customer segments, including the Implementation function.
• Scale and evaluate systems, processes, and people to keep pace with customer growth.
• Successfully grow and manage revenue from our existing book of business.
• Provide top-level service to our rapidly growing customer base, utilizing an analytical competency to share the transformative impact of our treatment on populations while providing hard dollar savings.
• Develop and deepen relationships with key executives within our largest employer and health plan clients.
• Partner with customers on program goals and KPIs, sharing Virta ROI.
• Manage and mentor a high-performing team of customer success and implementation managers while driving incremental efficiency across the team.
• Own the acceleration of account expansions and renewals; identify renewal risks and implement remediation plans; grow client size YoY through new product adoption and improved member participation.
• Partner with our Patient Marketing team to drive marketing access and best practice adoption within new and existing customers.
• Act as a customer advocate internally across Operations and Product teams to continue refining the customer and patient experience (including launches, patient onboarding/enrollment, and billing).
• Define, grow, and manage the customer success team, processes, and infrastructure.

90-Day Plan

Within your first 90 days at Virta, you will:

• Understand the Virta product set and value proposition.
• Get to know our existing customer base—the organizations, opportunities, and challenges—to develop and refine account expansion and renewal plans.
• Develop a high-level strategy for growth and scaling in 2027 and beyond.
• Build relationships internally with key cross-functional counterparts in Commercial, Product, Ops, and Clinical organizations.
• Build relationships with key customers.

Requirements

• 15+ years of experience in Commercial Leadership, specifically within healthcare focused on both large employers and health plans.
• Proven track record of implementing strategies to drive revenue growth through expansion and account retention.
• In-depth knowledge of the healthcare ecosystem and industry trends.
• Experience scaling a Client Success organization and managing/mentoring growing teams and people leaders.
• Ability to proactively problem-solve and drive new initiatives.
• Strong executive presence and leadership ability, with communication, project leadership, and interpersonal skills that inspire teams.
• Flexibility to work cross-functionally within an ever-evolving, fast-paced environment.
• Proven track record of architecting durable AI systems that solve cross-functional challenges and deliver measurable improvements to business efficiency.

Values-Driven Culture

Virta’s company values drive our culture, so you’ll fit right in if:

• You put people first and take care of yourself, your peers, and our patients equally.
• You have a strong sense of ownership and take initiative while empowering others.
• You prioritize positive impact over busy work.
• You have no ego and understand that everyone brings value to the table.
• You appreciate transparency and promote trust through open access to information.
• You are evidence-based and prioritize data and science over seniority or dogma.
• You take risks and rapidly iterate.

Virta currently does not hire for corporate roles in the following states: AK, DE, HI, ME, MS, OK, SD, VT.