Key Account Manager NA - Yuno

At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations.

We empower high-performing teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries.

About The Role

We're looking for a Senior Key Account Manager ready to own Yuno's most strategic and enterprise accounts, turning them into long-term, high-impact partnerships. This role sits at the intersection of revenue growth, client success, and product feedback — one of the most visible, cross-functional seats in our commercial organization.

You'll be the primary point of contact and trusted advisor for key accounts, building deep relationships with C-level stakeholders. That level of trust takes genuine curiosity and a real technical understanding of your client's business — you'll act as the human dimension of the product, working closely with Sales, Product, and Finance to orchestrate the resolution of complex technical issues at the executive level.

This role will push you to think several moves ahead. You'll design your revenue approach based on segmentation across your portfolio (Tier 1 Strategic / Tier 2 Growth / Tier 3 Transactional), balancing high-spend accounts against high-growth ones. The payments landscape moves fast, and the best Senior KAMs at Yuno spot opportunities before clients ask for them, build quantified business cases with rigor, and hold themselves to a high bar on every renewal and every renegotiation.

Your Contribution

• Strategic Relationship Management: Own strategic relationships with enterprise accounts, serving as the primary point of contact and trusted advisor to C-level stakeholders.
• Account Strategy: Design account strategies that move clients from growth to strategic tier, adjusting tactics based on portfolio segmentation (Tier 1 Strategic / Tier 2 Growth / Tier 3 Transactional).
• Commercial Negotiations: Lead commercial negotiations on renewals, pricing, payment terms, and supply agreements, building quantified business cases through value-based negotiation.
• Revenue Expansion: Drive revenue expansion through upselling and cross-selling while building a portfolio-wide pipeline of high-quality opportunities.
• Forecasting & Planning: Own monthly, quarterly, and annual forecasting and account planning, anticipating revenue risks and growth opportunities.
• Account Health: Own account health metrics, including NPS and client referenceability, addressing concerns before they affect satisfaction.
• Profitability Analysis: Analyze true client profitability and formulate strategies to protect margins against discounting.
• Cross-Functional Collaboration: Collaborate across Sales, Product, Legal, Finance, and Operations to resolve complex technical and operational issues at the executive level.
• Mentorship: Mentor junior KAMs and peers, and participate in strategic account review boards.
• Product Feedback: Gather client feedback to shape Yuno's product roadmap and stay ahead of payment industry trends.

Minimum Qualifications

• Experience: 3-4 years of B2B experience in Key Account Management, Customer Success, or Enterprise Relationship Management within payments, fintech, or technology, with a proven track record of influencing C-level executives.
• Commercial Acumen: Demonstrated expertise in value-based commercial negotiation, business case quantification, contract renewals, and account portfolio segmentation.
• Analytical Skills: Strong command of forecasting, pipeline building, and managing complex account portfolios with strict attention to detail.
• Technical & Strategic Empathy: Ability to combine strategic empathy with technical understanding of payment infrastructure to resolve executive-level client issues.
• Mindset: High ownership mindset, with a track record of driving initiatives to completion in fast-paced, ambiguous startup environments.

What We Offer

• Competitive Compensation
• Remote Work – You can work from everywhere!
• Home Office Bonus – A one-time allowance to help you create your ideal home office.
• Work Equipment
• Stock Options
• Health Plan wherever you are
• Flexible Days Off