Senior Commercial Deal Desk Analyst - 1Password

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today.

We’re looking for a Senior Commercial Deal Desk Analyst to help build and scale 1Password’s Commercial Deal Desk capability within Revenue Operations. You’ll partner with Sales, Finance, Legal, and cross-functional teams on complex commercial decisions, while turning what you learn into clear processes, guidance, and tools that help teams move faster with confidence.

Note: All go-to-market roles will have an in-person onboarding in Toronto.

What you'll do

• Partner with Enterprise Account Executives (AEs), Sales Managers, Finance, Legal, and Revenue Operations on complex, non-standard, and high-impact deals.
• Advise on deal structure, pricing, terms, discounting, approvals, amendments, renewals, co-terms, ramps, bundled products, and other commercial considerations.
• Review and execute deal submissions in Salesforce CPQ/Revenue Cloud, ensuring quotes and contracts are accurate, complete, and ready for approval and invoicing.
• Build the foundations of the Commercial Deal Desk, including intake processes, approval routing, discount governance, exception handling, service-level agreements (SLAs), and documentation.
• Create playbooks, training materials, office hours, and practical guidance that help sales teams navigate commercial processes and quoting tools.
• Identify opportunities to improve workflows through automation, AI tooling, and CPQ configuration, while partnering with technical teams to implement scalable solutions.
• Use deal data and Key Performance Indicators (KPIs) to identify bottlenecks, improve deal quality, and recommend changes that support efficient, sustainable growth.

What we're looking for

• 4+ years of experience in Deal Desk, Revenue Operations, Commercial Finance, or a related function within a Business-to-Business (B2B) Software as a Service (SaaS) environment.
• Hands-on experience with Salesforce Customer Relationship Management (CRM) and Salesforce Configure, Price, Quote (CPQ)/Revenue Cloud, including resolving complex quoting and cross-object issues.
• Strong understanding of commercial deal structures, including annual recurring revenue (ARR), multi-year agreements, amendments, renewals, co-terms, ramps, stub billing, bundled products, and discounting.
• Demonstrated ability to build or improve processes, documentation, approval workflows, and commercial policies in an evolving environment.
• Sound commercial judgment and the ability to balance customer and seller needs with pricing discipline, revenue integrity, and business risk.
• Strong cross-functional communication skills, with the ability to influence effectively without formal authority and explain complex commercial concepts clearly.
• Experience using artificial intelligence (AI), automation, or workflow tools to reduce manual work and improve the quote-to-cash process is preferred.