Senior Commercial Deal Desk Analyst - 1Password

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

We’re looking for a Senior Commercial Deal Desk Analyst to help build and scale 1Password’s Commercial Deal Desk capability within Revenue Operations. You’ll partner with Sales, Finance, Legal, and cross-functional teams on complex commercial decisions, while turning what you learn into clear processes, guidance, and tools that help teams move faster with confidence.

Note: All go-to-market roles will have an in-person onboarding in Toronto.

What you can expect

• Partner with Enterprise Account Executives (AEs), Sales Managers, Finance, Legal, and Revenue Operations on complex, non-standard, and high-impact deals.
• Advise on deal structure, pricing, terms, discounting, approvals, amendments, renewals, co-terms, ramps, bundled products, and other commercial considerations.
• Review and execute deal submissions in Salesforce CPQ/Revenue Cloud, ensuring quotes and contracts are accurate, complete, and ready for approval and invoicing.
• Build the foundations of the Commercial Deal Desk, including intake processes, approval routing, discount governance, exception handling, service-level agreements (SLAs), and documentation.
• Create playbooks, training materials, office hours, and practical guidance that help sales teams navigate commercial processes and quoting tools.
• Identify opportunities to improve workflows through automation, AI tooling, and CPQ configuration, while partnering with technical teams to implement scalable solutions.
• Use deal data and Key Performance Indicators (KPIs) to identify bottlenecks, improve deal quality, and recommend changes that support efficient, sustainable growth.

What we're looking for

• 4+ years of experience in Deal Desk, Revenue Operations, Commercial Finance, or a related function within a Business-to-Business (B2B) Software as a Service (SaaS) environment.
• Hands-on experience with Salesforce Customer Relationship Management (CRM) and Salesforce Configure, Price, Quote (CPQ)/Revenue Cloud, including resolving complex quoting and cross-object issues.
• Strong understanding of commercial deal structures, including annual recurring revenue (ARR), multi-year agreements, amendments, renewals, co-terms, ramps, stub billing, bundled products, and discounting.
• Demonstrated ability to build or improve processes, documentation, approval workflows, and commercial policies in an evolving environment.
• Sound commercial judgment and the ability to balance customer and seller needs with pricing discipline, revenue integrity, and business risk.
• Strong cross-functional communication skills, with the ability to influence effectively without formal authority and explain complex commercial concepts clearly.
• Experience using artificial intelligence (AI), automation, or workflow tools to reduce manual work and improve the quote-to-cash process is preferred.