Workplace Support Specialist – Austin - 1Password

About the Role

1Password is opening a new office in Austin, and we need someone to own the technology that makes it work. As a member of the IT team, this role is responsible for delivering an exceptional in-person technology experience by supporting the workplace systems employees rely on every day. You'll own the office network, AV and collaboration systems, physical security technology, and provide hands-on IT support for employees and new hires.

This is an onsite, individual contributor role based in Austin, reporting to the Manager of IT Ops. You will be the primary IT presence in the office, partnering closely with our remote IT Support team to bring the same high-quality support experience into a physical workplace.

What We're Looking For

• 3+ years of experience in IT support, workplace technology, or infrastructure with hands-on experience supporting office environments.
• Experience with office networking, including wired and wireless environments on platforms such as Cisco Meraki, Aruba, or Ubiquiti.
• Experience operating workplace AV systems, including video conferencing, room scheduling, multi-zone audio, and display environments.
• Experience with physical security systems, including access control and camera platforms.
• Experience supporting office environments, including coordination with vendors, building management, and cross-functional partners.
• Strong communication skills with the ability to work effectively across technical and non-technical stakeholders.
• Demonstrated ability to thrive in a fast-paced, evolving environment, balancing changing priorities while building new processes and improving existing ones.

Bonus Points

• Experience working in a remote-first company supporting physical office infrastructure.
• Experience with MDM platforms and device lifecycle management.
• Familiarity with SOC 2 or ISO 27001 requirements as they relate to workplace technology and physical security.
• Experience building documentation, operational processes, or workplace standards from the ground up.
• Comfort building automation workflows that reduce manual operational effort.

Responsibilities

Infrastructure

• Manage and maintain the Austin office network, including wired and wireless infrastructure.
• Operate and maintain the physical security stack, including access control, cameras, and integrated systems.
• Partner with the Security team on governance, audit trails, and compliance. Coordinate with building management on physical integrations and maintenance.
• Own vendor relationships and hardware lifecycle across workplace infrastructure, including uptime tracking and reliability monitoring.
• Follow and contribute to infrastructure and AV standards established by the broader IT team.

Employee Support & Workplace Experience

• Serve as the primary point of contact for employees requiring in-person IT support across hardware, software, peripherals, AV, and workplace technology.
• Partner closely with the remote IT Support team to provide a seamless support experience.
• Own the end-to-end onboarding technology experience for employees joining in Austin, including device provisioning, setup, orientation, and equipment returns.
• Own AV operations across meeting, huddle, and event spaces.
• Contribute to the broader IT support queue by handling remote support requests, ticket triage, documentation, and asynchronous troubleshooting.
• Build and maintain operational documentation, runbooks, and knowledge articles.
• Coordinate maintenance, service requests, and operational needs with building management and facilities vendors.