Senior Product Manager, Payments - Automattic

About the Role

Automattic is hiring a senior, hands-on Product Manager to join WooCommerce Payments and take ownership of a defined area within our payments products and partner integrations.

You’ll collaborate closely with the Head of Product, and work day-to-day with engineering, design, support, and partnerships. This role is deeply executional. You’ll spend much of your time in the work: writing and refining issues in Linear, triaging bugs and incidents, reviewing and shaping flows in Figma, creating lightweight prototypes, and writing briefs or PRDs when needed.

Payments at WooCommerce run at a serious scale—billions in total payment volume—and the quality of this experience directly affects merchant revenue, shopper conversion, and the success of Woo’s commercial engine. This role sits right where reliability, trust, and execution matter most.

What You'll Work On

• Own product direction and execution for a key part of the payments product area, with clear goals, priorities, and measurable outcomes.
• Improve merchant and shopper experiences across onboarding, checkout, refunds and disputes, payouts, reporting, and overall reliability.
• Raise the quality bar by reducing failures and friction, lowering support volume, and improving product ratings and merchant trust.
• Use data, support signals, and merchant feedback to decide what to work on next, define success measures, and make tradeoffs explicit.
• Work closely with priority payments partners (including Stripe and PayPal) to improve integrations, ship changes, manage dependencies, and resolve issues.
• Keep stakeholders aligned through clear, direct writing and communication about progress, risks, and decisions.

What We're Looking For

• 7+ years in product roles, with senior IC experience owning complex problem spaces and influencing cross-functional teams through clarity of communication and precision of execution.
• 4+ years in payments or fintech, ideally on products operating at scale; experience with large or global launches is a plus.
• Strong product judgment: You can make good calls in messy situations and don’t need perfect information to move forward.
• High-trust systems experience: Comfort working on critical systems where reliability matters and small changes can have outsized impact.
• Technical collaboration: Ability to work deeply with engineers and designers on complex problems, including technical constraints and tradeoffs.
• Analytical skills: Strong analytical habits and a practical approach to metrics, dashboards, and instrumentation.
• Async communication: Clear written and verbal communication in a distributed, async environment.
• Ecosystem familiarity: Familiarity with WooCommerce, WordPress, or open-source ecosystems is a plus.

Salary & Benefits

• Salary Range: $170,000 – $240,000 USD (global salary range paid in local currency)
• Work Setup: Fully remote company
• PTO: Open vacation policy

About Automattic

Now in our 20th year, we’re the people behind WordPress.com, WooCommerce, Beeper, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, and more. We believe in making the web a better place.

We’re a distributed company with more than 1,500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging.