Usability Engineer - User Science

About the Role

Canonical is seeking a Usability Engineer to join our Design Team. As part of our newly formed User Science team, you will help expand beyond traditional UX research by integrating user needs end-to-end into development processes and quality standards across the company.

Key Responsibilities

• Data Synthesis: Collect and analyze user data from A/B tests, usability studies, and other methodologies to generate actionable insights.
• Prototyping: Build lightweight prototypes, data visualization dashboards, or automation scripts to enhance research consumption.
• Stakeholder Communication: Calibrate research presentations for a highly technical audience, ensuring the right level of depth for each stakeholder.
• Culture Building: Promote a data-informed culture by working closely with product and engineering teams to integrate research into decision-making.
• Research Ops: Strengthen infrastructure to make methodologies more accessible, scalable, and repeatable.
• Learning & Development: Contribute to the definition of User Science through training, resource development, and outreach.

What We Are Looking For

• Exceptional academic track record (Bachelor’s or Master’s in Design, Engineering, Data Science, or equivalent experience).
• Proficiency in both qualitative and quantitative research methodologies (interviews, usability testing, A/B testing, surveys).
• A "tinkerer" mindset with a passion for hacking, scripting, and building creative research solutions.
• Technical fluency to engage deeply with engineering teams and process optimization.
• Strong organizational skills for building research frameworks and best practices.
• Impeccable verbal and written communication skills.
• A robust portfolio showcasing research, design, or engineering projects.

Nice to Have

• Experience with Linux and container technologies (LXD, Docker, Kubernetes).
• Knowledge of data analysis frameworks (Python/pandas, R, MATLAB).
• Experience contributing to Open Source projects.
• A passion for aesthetics and data visualization.

Benefits

• Fully remote working environment with global collaboration.
• Annual personal learning and development budget of $2,000 USD.
• Annual compensation reviews and recognition rewards.
• Comprehensive benefits including parental leave and Employee Assistance Programme.
• Opportunities for international travel to meet colleagues at company 'sprints'.