Sr. Customer Success Manager (French Speaking) - Constructor

About Constructor

Constructor powers product search and discovery for some of the largest retailers in the world. Serving billions of requests every week, Constructor differentiates itself by focusing on metrics over features and reinventing search and discovery from the ground up as a machine learning challenge with the specific goal of improving revenue.

We are a passionate team of technologists who value empathy, openness, curiosity, continuous improvement, and metrics that matter.

About The Position

As a Senior Customer Success Manager, you will join a rapidly growing team that helps enterprise customers increase revenue by improving search and product discovery experiences across their websites and mobile apps.

Key Responsibilities

• Customer Journey Ownership: Own the customer journey from project kick-off, launch, adoption, and ongoing value realization to ensure meaningful business outcomes.
• Enterprise Relationship Building: Build trusted relationships across complex enterprise organizations with technical, product, and C-level executive stakeholders.
• Value Translation: Translate technical concepts, product capabilities, and performance data into actionable business value (revenue, conversion, efficiency).
• Strategic Reviews: Plan and lead strategic QBRs and EBRs that communicate measurable impact, provide recommendations, and align priorities.
• Risk & Escalation Management: Identify risks early and lead escalations with urgency, maintaining customer confidence through resolution.
• Customer Advocacy: Advocate effectively for customer needs while exercising strong judgment regarding engineering involvement and prioritization.
• Strategic Recommendations: Proactively use customer insights, performance data, and ecommerce best practices to guide accounts.
• Documentation & Alignment: Maintain success plans, stakeholder maps, account documentation, and clear action items.
• Account Growth & Retention: Partner closely with Account Management to strengthen executive relationships, ensure retention, and identify expansion opportunities.
• Process Improvement: Continuously refine onboarding, integration, and support practices for scalability.

Requirements

• Location & Language: Based in EMEA (ideally France) with full fluency in French.
• Experience: 3+ years managing enterprise customer relationships in Customer Success, Account Management, Solutions Consulting, or a similar role.
• Enterprise Focus: Track record of navigating complex enterprise organizations and engaging stakeholders from engineers to C-level executives.
• Executive Presence: Strong confidence leading strategic conversations, QBRs, and EBRs.
• Influence & Problem-Solving: Ability to drive progress without direct authority and learn quickly in a technically sophisticated environment.
• Industry Background: Experience in ecommerce, digital commerce, search, or product discovery is highly valued.

Benefits

• Competitive compensation package including stock options
• Fully remote environment with a work-from-home setup stipend
• Apple laptops provided
• Annual training and development budget
• Parental leave for qualified employees