Technical Support Engineer - Cribl

Join the company that's building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world's biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality.

Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data.

As An Active Member Of Our Team, You Will...

• Provide extraordinary technical support to our Enterprise customers across channels such as Slack, Email, and online meetings.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Document and share knowledge inside and outside the company via Slack, Cribl Curious, and team share sessions.
• Follow standard procedures for reproducing and escalating unresolved issues to appropriate internal teams.
• Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues.
• Create knowledge base tech notes, articles, and participate in real-time forums.
• Enable the team around you with referenceable materials and work alongside Support Engineers as a mentor.
• Engage and direct technical success on customer escalations and product insight.
• Participate in stand-by, on-call, or off-hours duties.

What We're Looking For

• 2+ years experience with Cribl Products.
• 8-15 years supporting distributed, Big-Data solutions.
• BS degree in Computer Science, similar degree, or equivalent work experience.
• Passionate about working on and detailing out complex technical issues.
• Expert-level troubleshooting & problem-solving skills; proven critical thinker.
• Excellent client-facing skills, excellent written and verbal communication skills.
• Strong experience with BigData, BigData housing solutions, Linux, AWS, Azure, Networking, API, and certificates.
• Experience with Regular Expressions and JavaScript.
• Bonus experience: Splunk, Elastic, Kafka, Kinesis, or GCP.

Perks & Benefits

• Competitive base salary and Cribl Corporate Bonus Program.
• Benefits package including retirement/pension support, paid holidays and paid time off.
• Remote office setup support.
• Equity and other wellness and support programs (varies by country).