Senior Technical Recruiter - Customer.io

About Customer.io

Over 9,000 companies—from scrappy startups to global brands—use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the Role

We are looking for a Senior Technical Recruiter to join our engineering recruiting team. This is a full life-cycle role with a heavy emphasis on sourcing. You will build candidate lists, run targeted outreach, and personally engage passive engineers. We are looking for someone who can go deep on a small, well-defined set of roles and build the relationships necessary to convert hard-to-reach talent.

What We Value

• Ownership: You track your pipeline, identify bottlenecks, and resolve them proactively.
• Targeted over broad: You prioritize high-quality conversations over high-volume outreach.
• Partnership: You act as a thought partner to hiring managers, using market data to calibrate expectations and strategy.
• High standards: You move quickly without compromising on candidate experience or rigor.

What You'll Do

• Source and personally engage passive engineering candidates.
• Build and execute targeted search strategies for hard-to-fill engineering roles.
• Own full-cycle recruiting from initial outreach through offer and close.
• Partner with engineering hiring managers to define profiles and adjust search strategies in real-time.
• Deliver a high-touch, high-quality candidate experience.
• Provide market insights on engineering talent availability and compensation.
• Utilize AI tools to sharpen search strategies and optimize sourcing research.

What We're Looking For

• Proven track record of sourcing and converting passive engineering candidates.
• Meaningful full-cycle recruiting experience in technical roles.
• Strong technical acumen; ability to assess fit beyond pedigree.
• Ability to influence senior stakeholders using data and clear communication.
• Highly organized with a data-oriented approach to metrics.
• Practical experience using AI tools to enhance sourcing workflows.

Compensation & Benefits

• Salary: $142,000 - $170,000 USD (depending on experience).
• Insurance: 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• Leave: 16 weeks paid parental leave and unlimited PTO.
• Support: Stipends for remote work and wellness, plus a professional development budget.

Our Process

• 30-minute Zoom call with Hiring Manager
• 30-minute Zoom call with TA Leader
• 60-minute Zoom call, prompt exercise, and review session with the team
• 30-minute Zoom call with Engineering Leader