Technical Marketing Operations Manager - Customer.io

About Customer.io

Over 9,000 companies—from scrappy startups to global brands—use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. We help teams send smarter, more relevant messages using real-time behavioral data.

About the Role

We are looking for a highly technical Marketing Operations Manager who is excited by APIs, webhooks, data flows, and automation logic. You will be at the heart of our GTM stack, connecting tools and making data accessible across the organization. You will work closely with Growth, Marketing, RevOps, Sales, and Customer Success to operationalize campaigns and improve data quality.

What You'll Do

• Build and own GTM integrations: Design and troubleshoot integrations using APIs, webhooks, and automation platforms.
• Create reliable automation workflows: Build multi-step workflows in Customer.io, Salesforce Flow, n8n, and Zapier with robust error handling and documentation.
• Debug data and workflow failures: Investigate sync issues, API errors, and attribution gaps.
• Support GTM systems architecture: Define how tools connect and how data maps across the organization.
• Improve data quality: Build processes for data hygiene, enrichment, and reporting.
• Write operational scripts: Use Python, JavaScript, or SQL to automate recurring tasks and solve custom data problems.
• Collaborate: Partner with cross-functional teams to translate business needs into technical solutions.

What We're Looking For

• Experience: 2–5 years in Marketing, Revenue, or Sales Operations, or a technical GTM systems role (B2B SaaS preferred).
• Technical Skills: Hands-on experience with APIs, webhooks, CRMs, and automation platforms (e.g., n8n, Zapier, Salesforce).
• Scripting: Ability to write/modify lightweight scripts for data transformation and API calls.
• AI Proficiency: Ability to use AI for debugging, workflow refinement, and business problem-solving.
• Problem Solving: Strong ability to diagnose ambiguous system issues and document solutions clearly.

Compensation & Benefits

• Salary: $105,000–$125,000 USD.
• Insurance: 100% coverage of medical, dental, vision, mental health, and supplemental insurance for you and your family.
• Leave: 16 weeks paid parental leave and unlimited PTO.
• Perks: Remote work and wellness stipends, professional development budget, and more.

Our Process

1. 30-minute video call with Recruiter
2. 45-minute joint call with Hiring Manager and technical lead
3. 30-minute call with a cross-functional partner
4. 1-hour live technical conversation with the panel