Senior Technical Account Manager - EDB

About EDB

EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies.

EDB is hiring a Senior Technical Account Manager (TAM) for the US. The Senior TAM is responsible for building and maintaining post-sales relationships with EDB’s largest and most complex customers adopting Postgres and AI solutions. As a trusted technical advisor, you will drive successful outcomes, ensure customers become positive references, and serve as the primary point of contact for all technical areas.

What You Will Do

• Establish a close working relationship with the customer’s senior technical leadership team and become their trusted advisor.
• Help EDB customers maximize the value of their Postgres investment.
• Assist EDB customers to develop and deploy Postgres strategies.
• Provide technical leadership for the customer's major Postgres initiatives, including solutions consulting, architecture guidance, and project management.
• Maintain current functional and technical knowledge of the entire EDB product line.
• Provide clear and constructive product feedback to EDB’s product management teams based on customer requirements.
• Help to document best practices in developing and deploying EDB solutions.
• Function as a front-line technical resource for best practices and informal customer questions.
• Travel up to 25% of the time as required.

What Will Give You An Edge

• At least six (6) years of hands-on experience with Postgres, Oracle, DB2, or MS SQL Server (professional certifications are desirable).
• Advanced technical skills, specifically in data management platforms, operating systems, cloud technologies, and technical architecture.
• Knowledgeable about data analytics and AI/ML concepts.
• Experience with Kubernetes.
• Excellent analytical skills regarding technical and project management issues.
• Good understanding of the strategic sales process.
• Well-developed organizational skills with an ability to manage competing client demands.
• Excellent communication and interpersonal skills, including the ability to interact and communicate with CxO level personnel.
• Bachelor's/Master's degree in Information Technology, Computer Science, or equivalent technical training/industry experience.