Media Automation Specialist - Muck Rack

Muck Rack is trusted by thousands of organizations around the world to understand how their brands show up across news, social media, and AI-generated answers.

Our AI-powered platform connects the entire PR workflow in one place, helping communications teams manage media relationships, understand the conversations shaping their brands, take action, and measure their impact. Combined with analyst-led Media Intelligence and advisory services, Muck Rack turns signals into insights and insights into action.

We’re looking for a detail-oriented, technically curious Media Automation Specialist to help configure, automate, and improve the workflows that power Muck Rack’s global media intelligence services.

In this role, you’ll help transition manual operational processes into scalable, reliable automated workflows. You’ll work across content acquisition, processing, validation, and delivery systems to ensure high-quality outputs for domestic and international clients. You’ll combine a strong operational mindset with hands-on curiosity around workflow automation, systems configuration, data quality, and AI-enabled tools.

What You’ll Do

• Help migrate manual media-services workflows into scalable, automated processes using internal tools and platforms such as n8n.
• Translate client briefs, editorial requirements, and operational needs into clear workflow configurations.
• Configure, maintain, and improve automations that support content acquisition, validation, tagging, summarization, and delivery.
• Monitor workflow health, investigate errors, and troubleshoot data-quality or system-performance issues.
• Build and maintain documentation, standard operating procedures, and client-configuration records.
• Partner with Global Services, Product, Engineering, and other internal teams to ensure client requirements are accurately implemented and maintained.
• Identify opportunities to reduce manual effort, improve reliability, and increase the speed and accuracy of service delivery.
• Test workflow changes, validate outputs against client requirements, and support quality-control processes.
• Support vendor-related processes, including service evaluation, communication, and invoice reconciliation.
• Proactively use AI tools to improve productivity, accelerate delivery, and support process improvement.

What Will Help You Succeed

• Experience or strong interest in workflow automation, systems configuration, process improvement, or operational tooling.
• Familiarity with n8n, Make, Zapier, Power Automate, Google Apps Script, or similar workflow-automation tools.
• Comfort working with APIs, webhooks, spreadsheets, structured data, or system integrations.
• Strong analytical and troubleshooting skills, with close attention to detail and data quality.
• Ability to turn a non-technical operational need into a clear, repeatable workflow.
• Experience documenting processes, writing SOPs, or maintaining operational configurations.
• Clear written and verbal communication skills with technical and non-technical stakeholders.
• A proactive, collaborative approach and comfort working in a fast-paced, evolving environment.
• Experience in media monitoring, media intelligence, content operations, customer onboarding, or vendor management is a plus.

How Success Will Be Measured

• Manual workflows are transitioned into reliable, scalable automated processes.
• Client deliverables are accurate, timely, and consistently aligned with briefs.
• Workflow issues and data-quality concerns are identified and resolved quickly.
• Automation reduces manual effort and improves operational efficiency.
• Workflow, client-configuration, and SOP documentation remains clear and up to date.
• Internal teams and vendor partners have the information they need to support smooth delivery.

Interview Overview

• 30-minute interview with a member of our Talent Team
• 1-hour Zoom interview with the hiring manager
• Panel interviews with several team members (including cross-departmental coordination & IT workloads discussion)
• 30-minute executive interview
• 30-minute Bar Raiser

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events, including mandatory attendance at our annual company offsite (typically held in Mexico).

Compensation & Benefits

• Gross Monthly Salary: Approximately 1,500 - 1,800 EUR per month.
• Work Setup: Fully distributed team with a permanent remote setup, home office stipend, phone/internet reimbursement, and coworking membership.
• Health & Wellness: Comprehensive medical, dental, vision, 24/7 Virtual Care, Employee Assistance Program, quarterly wellness stipend, and free Headspace subscription.
• Time Off & Parental Leave: 4+ weeks PTO, paid sick/mental health days, 13 paid holidays, and up to 16 weeks of fully paid parental leave.
• Learning & Growth: Unlimited access to Coursera and O’Reilly, plus 2 additional PTO days annually for professional development.