Sales Engineer (Video) - Genea

About Genea

As leaders in property technology, Genea provides cloud-based physical security, submeter billing, and on-demand HVAC solutions to over 1 million users across 39 countries. We pride ourselves on fostering an environment of teamwork, transparency, and authenticity. Genea has been recognized as a Top Workplace with a rating of 4.4 out of 5 stars on Glassdoor.

Job Overview

We are seeking a dynamic and technically skilled Sales Engineer to join our team and play a pivotal role in driving the success of our cloud-based physical security solutions, with a focus on video management systems (VMS) and video surveillance. You will act as the bridge between our sales and technical teams, working closely with prospective and existing customers to demonstrate how our platform provides secure, scalable, and efficient physical security.

This role requires approximately 30% travel.

Key Responsibilities

Pre-Sales Support

• Partner with Account Executives to understand customer requirements, challenges, and workflows.
• Conduct discovery calls to gather technical requirements and assess solution fit.
• Deliver tailored product demonstrations and webinars showcasing platform features and benefits.
• Design and present solutions to meet customer-specific access control and security requirements, including integrations with third-party systems.

Solution Design

• Collaborate with customers to create Proof of Concept (POC) solutions and evaluate technical feasibility.
• Develop customized deployment architectures, including cloud-hosted, on-premises, or hybrid models.
• Provide guidance on integrations with existing hardware and software (door controllers, card readers, mobile access systems).

Technical Expertise

• Address technical questions related to platform architecture, scalability, security protocols, and compliance standards.
• Stay updated on industry trends, standards (ONVIF, OSDP, BACnet), and competitors' offerings.
• Act as the technical voice in RFP responses and solution proposals.

Sales Collaboration

• Assist in creating technical presentations and documentation for sales pitches.
• Support Account Executives during negotiations by addressing technical objections and highlighting ROI.
• Contribute to pricing discussions by estimating implementation complexity.

Post-Sales Handover & Customer Advocacy

• Work closely with implementation and customer success teams to ensure a smooth transition from sales to deployment.
• Provide detailed documentation of customer requirements and solution designs.
• Represent the customer’s voice in product development discussions and provide training sessions for customers and partners.

Qualifications

Required Skills & Experience

• 5+ years of experience in a Sales Engineer, Solutions Consultant, or Systems Engineer role in physical security, with 3+ years focused on VMS and video surveillance.
• Hands-on experience designing, deploying, or supporting enterprise VMS platforms (Genetec, Milestone, Avigilon, Verkada, Eagle Eye Networks, Rhombus) in on-premises, cloud, and hybrid environments.
• Strong knowledge of IP camera technology (resolution, lens selection, field of view, PPF, low-light/WDR, multi-sensor, PTZ, fisheye, thermal).
• Working knowledge of video standards and protocols (ONVIF Profiles S/G/T/M, RTSP/RTP, H.264/H.265, smart-codecs).
• Ability to calculate bandwidth, storage, and retention requirements and design recording architectures.
• Solid IP networking fundamentals: TCP/IP, subnetting, VLANs, multicast, QoS, PoE power budgets, firewalls/NAT, secure remote access.
• Understanding of video analytics and AI capabilities (object detection, LPR, people counting, forensic search, real-time alerting).
• Strong understanding of access control technologies (RFID, mobile access, biometrics) and protocols (Wiegand, OSDP).
• Understanding of physical security ecosystem integrations (video, access control, intrusion detection, intercom, visitor management).
• Familiarity with cybersecurity best practices (device hardening, encryption, firmware lifecycle, SSO/MFA, RBAC, NDAA compliance).
• Ability to conduct site surveys, read floor plans, and produce camera layouts, BOMs, and design docs.
• Experience working with security integrators, channel partners, and enterprise stakeholders.
• Ability to travel approximately 30% of the time.

Preferred Qualifications

• Industry certifications (Genetec, Milestone, Axis Certified Professional, ASIS PSP/CPP, SIA CSPM, CompTIA Network+/Security+, Cisco CCNA).
• Familiarity with access control systems (Lenel, Genetec, Avigilon, Software House, ACRE, AMAG).
• Experience with camera design tools (JVSG, System Surveyor, Bluebeam) and leading manufacturers (Axis, Hanwha, Bosch, i-PRO).
• Experience guiding legacy migration to cloud/hybrid video and working with building automation, PSIM, or GSOC environments.
• Knowledge of compliance standards (SOC 2, GDPR, ISO 27001) and video privacy considerations.

Compensation & Benefits

• Base Salary: $125,000 (up to $175,000 total compensation including commissions and bonuses)
• 401(k) matching
• Paid Time Off (PTO)
• 100% paid parental leave
• 100% paid employee health, dental, and vision insurance
• Remote work flexibility