Senior Professional Services Project Manager - GitLab

About GitLab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.

Our high-performance culture is driven by our values and continuous knowledge exchange. We embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact.

Overview

GitLab Senior Professional Services Project Managers manage complex projects from initiation through delivery and closure. In this role, you'll coordinate with cross-functional teams and global customers to complete distinct projects on time and within budget. You'll leverage your experience managing IT and software consulting projects alongside traditional and agile methodologies. You will also handle executive stakeholder communications, manage escalations, and help improve Professional Services project management practices.

What You'll Do

• Manage large-scale commercial projects and executive stakeholder meetings and communications.
• Collaborate with GitLab Support, Engineering, and Product teams to resolve complex customer problems using GitLab technologies.
• Drive improvements to Professional Services project management tools, processes, procedures, and templates.
• Summarize key customer projects monthly and provide updates for quarterly business reviews.
• Develop and manage delivery schedules, customer expectations, project scope, resources, status, risks, and issues for technical and consulting services.
• Manage customer escalations by coordinating with customers and GitLab stakeholders, including the executive team, Sales, and Technical Account Managers.
• Establish reliable, repeatable delivery processes, metrics, and operational procedures.
• Set and achieve forecast goals by aligning customers, Technical Architects, project engineers, partner consultants, and delivery partners.

What You'll Bring

• Experience managing complex IT or software consulting projects for external customers from initiation through closure.
• Ability to manage project scope, schedules, resources, customer expectations, risks, issues, and multiple priorities while delivering concise executive-level status reports.
• Proven track record of building effective relationships with customer leaders, communicating with internal and external stakeholders, and managing escalations.
• Ability to identify and resolve project challenges, motivate advisory teams and contributors, and mediate conflicts.
• Experience supporting timely revenue recognition and executing change orders when needed.
• Knowledge of project management and technical delivery methods for software (PMI methodologies, Agile/Scrum, SDLC, and project management tools such as GitLab).
• Enterprise customer and Professional Services experience is a plus.

How GitLab Supports You

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Equity Compensation & Employee Stock Purchase Plan (ESPP)
• Growth and Development Fund
• Parental Leave
• Team Member Resource Groups