Product Marketing Operations Manager - Grafana Labs

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. We are a 100% remote company with team members across 40+ countries.

Product Marketing at Grafana Labs lives in the Product org, not the Marketing org, and we think differently about the job. As Grafana's offering shifts from dashboards to observability agents, our team closes the gap between what our products can do and how customers understand that value.

The Opportunity

The Operations Manager keeps the Product Marketing system running and makes it better. You'll track how our work performs and report on it to the team every week, experiment with new AI workflows, and maintain the collateral and tools the team and the field depend on, so the sales team is fully supported in positioning our products. You'll work closely with the team's software engineers: you test ideas like sales deck generators or tools for competitive analysis, script prototypes, and define what good output looks like, and they turn the best ideas into production tools. You'll also coordinate with the field, Enablement, and Marketing so we understand each other's goals and make progress on shared initiatives.

What You'll Be Doing

• Projects and Cross-Functional Initiatives: Drive cross-functional initiatives that align with product marketing strategies across GTM, Product, and Marketing teams. Own follow-ups, task tracking, and on-time completion.
• Cross-Team Coordination: Coordinate with the field, Enablement, and Marketing teams so we understand each other's goals and priorities. Track shared initiatives, and coordinate enablement activities with the Enablement team.
• Analytics and Reporting: Track the product marketing team's key metrics, such as how our content, enablement sessions, and launches perform and who uses them. Interpret and report on them to the team every week.
• AI Experimentation and Prototyping: Try out new AI workflows and tools, using AI to write scripts and checking that they work. Decide what good output looks like and codify that judgment in evaluations, working alongside the software engineers on our team as they refine and deploy tools.
• Collateral Management: Maintain the team's most important collateral, including core decks, positioning content, and enablement sessions. Keep it accurate and current, share it widely, and make sure sellers know where to find it and how to use it.
• Knowledge Base Stewardship: Help keep our shared product knowledge base complete and current. Spot missing or stale information, chase down the owners, and improve the processes that keep it up to date.

What Makes You a Great Fit

• 2+ years in an operations, analytics, enablement, or technical support role within a Product or Marketing organization for a software company.
• Strong analytical judgment: you use AI and other tools to pull data, check the results, and turn numbers into clear recommendations.
• Proficiency with AI agents, including building skills and automated workflows that more than one person uses.
• Good judgment about what makes AI output good, and the ability to codify that judgment in evaluations.
• Ability to quickly understand our products and describe their value to SREs and platform engineers.
• Ability to build dashboards and pages in Grafana, or to learn quickly.
• Strong project management and organizational skills.
• Excellent verbal and written communication skills, including presenting data to a team.

Compensation & Rewards

In Spain, the base compensation range for this role is EUR 67,238 - EUR 80,686. Actual compensation may vary based on level, experience, and skillset. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success.

Why You’ll Thrive at Grafana Labs

• 100% Remote, Global Culture: Bring together talent from around the world united by collaboration and shared purpose.
• Scaling Organization: Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication: Expect open decision-making and regular company-wide updates.
• Innovation-Driven: Autonomy and support to ship great work and try new things.
• Balance is Key: Global annual leave policy of 30 days per annum, including 3 Grafana Shutdown Days.