About Grafana Labs

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards, Grafana Cloud brings AI to observability and observability to AI, giving teams unified visibility across their data.

We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital.

The Opportunity

Product Marketing at Grafana Labs lives in the Product organization, not Marketing, and we think differently about the job. As Grafana's offering shifts from dashboards to observability agents, our team closes the gap between what our products can do and how customers understand that value. We build clear positioning, run campaigns, and create content that helps engineering teams see why Grafana Cloud is the right choice.

Rather than only executing launches and campaigns, we teach product managers and engineers how to think about growth and demand. We also codify product marketing knowledge into AI-forward tools and processes.

The Operations Manager keeps the Product Marketing system running and makes it better. You'll track performance metrics, experiment with AI workflows, and maintain collateral. You will work closely with software engineers to test ideas (such as sales deck generators or competitive analysis tools) and define what good output looks like so they can turn prototypes into production tools. You'll also coordinate with field sales, Enablement, and Marketing teams.

What You'll Be Doing

Projects & Cross-Functional Initiatives: Drive cross-functional initiatives aligning product marketing strategies across GTM, Product, and Marketing teams. Own follow-ups, task tracking, and on-time completion.
Cross-Team Coordination: Coordinate with Field, Enablement, and Marketing teams to ensure alignment on goals and priorities. Track shared initiatives and coordinate enablement activities.
Analytics & Reporting: Track key product marketing metrics (content usage, enablement performance, launch engagement) and report on them weekly.
AI Experimentation & Prototyping: Test new AI workflows and tools, write scripts, evaluate output quality, and collaborate with engineers to bring promising prototypes to production.
Collateral Management: Maintain core collateral, positioning decks, and enablement materials to keep them accurate, current, and accessible to sellers.
Knowledge Base Stewardship: Keep our shared product knowledge base complete and current by auditing content and improving maintenance processes.

What Makes You a Great Fit

2+ years in an operations, analytics, enablement, or technical support role within a Product or Marketing organization at a software company.
Strong analytical judgment: ability to use AI and data tools, evaluate outputs critically, and translate metrics into clear recommendations.
Proficiency with AI agents, including building automated workflows used by multiple team members.
Good judgment regarding AI output quality and the ability to codify that judgment into evaluations.
Ability to quickly understand SRE and platform engineering tools and communicate their value.
Ability to build dashboards and pages in Grafana (or learn quickly).
Strong project management, organizational, and written/verbal communication skills.

Bonus Points For

Strong bias to action: building, testing, and shipping without waiting for permission.
Ability to manage multiple projects and priorities simultaneously.
Comfort working in a fast-paced, adaptable environment.
High emotional intelligence and strong interpersonal skills.

Compensation & Rewards

Base Salary Range: £74,342 - £89,210 GBP per year (varies based on experience and skillset).
Equity: Restricted Stock Units (RSUs) included with all roles.
Paid Time Off: 30 days of annual leave per year, including 3 company-wide Grafana Shutdown Days.
Work Setup: 100% remote position with in-person onboarding options.