Product Marketing Operations Manager - Grafana Labs

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. We are a 100% remote company with team members across 40+ countries.

Product Marketing at Grafana Labs lives in the Product org, not the Marketing org. As Grafana's offering shifts from dashboards to observability agents, our team closes the gap between what our products can do and how customers understand that value.

The Operations Manager keeps the Product Marketing system running and makes it better. You'll track performance metrics, experiment with AI workflows, and maintain key collateral and tools to support the sales and field teams.

What You'll Be Doing

• Projects and Cross-Functional Initiatives: Drive cross-functional initiatives aligned with product marketing strategies across GTM, Product, and Marketing teams. Own follow-ups, task tracking, and on-time completion.
• Cross-Team Coordination: Coordinate with the field, Enablement, and Marketing teams to align on goals and priorities, track shared initiatives, and coordinate enablement activities.
• Analytics and Reporting: Track key product marketing metrics (content performance, enablement sessions, launches) and report insights to the team weekly.
• AI Experimentation and Prototyping: Experiment with new AI workflows and tools, write and check scripts, define output standards, and collaborate with software engineers to deploy production-ready tools.
• Collateral Management: Maintain core decks, positioning content, and enablement sessions, ensuring accuracy and widespread accessibility for sellers.
• Knowledge Base Stewardship: Maintain the shared product knowledge base, identify missing or stale information, and drive update processes.

What Makes You a Great Fit

• 2+ years of experience in an operations, analytics, enablement, or technical support role within a Product or Marketing organization at a software company.
• Strong analytical judgment: ability to use AI and other tools to pull data, verify results, and translate numbers into clear recommendations.
• Proficiency with AI agents, including building skills and automated workflows used across teams.
• Sound judgment on AI output quality, with the ability to codify that judgment into evaluations.
• Ability to quickly understand technical products and articulate their value to SREs and platform engineers.
• Ability to build dashboards and pages in Grafana, or learn quickly.
• Strong project management, organizational, verbal, and written communication skills.

Bonus Points For

• Strong bias to action: building, testing, and shipping proactively.
• Ability to manage multiple projects and priorities simultaneously.
• Adaptability, flexibility, and comfort in a fast-paced environment.
• High emotional intelligence and strong interpersonal skills.

Why You’ll Thrive at Grafana Labs

• 100% Remote, Global Culture: Collaborate with talented team members worldwide.
• Scaling Organization: Tackle meaningful work in a high-growth environment.
• Transparent Communication: Open decision-making and regular updates.
• Innovation-Driven: Autonomy and support to try new things.
• Open Source Roots: Community-driven values shaping how we work.
• Global Annual Leave: 30 days per annum, including 3 Grafana Shutdown Days.