Senior Solutions Engineer | Switzerland | Remote - Grafana Labs

The Opportunity

The Solutions Engineering team are the customer-facing product experts. We enable Grafana Labs' worldwide growth by educating potential and existing customers to ensure they are happy and successful. We share our technical and product expertise through demos, hands-on enablement, presentations, technical evaluations, and ongoing interaction. We partner closely with our Sales team to help qualify and close opportunities.

A Solutions Engineer is the bridge between our highly technical engineering teams, our customers, and our Sales organization.

What You'll Be Doing

• Partnering with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers.
• Owning the technical engagement with customers and helping close complex opportunities through advanced competitive knowledge, technical skill, and credibility.
• Delivering product and technical presentations to potential and existing customers.
• Effectively communicating with customers and internal teams to provide feedback on our products and the competitive landscape.
• Driving product conversations based on customer needs and problems.
• Working with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other enablement material.

What Makes You a Great Fit

• 5+ years of technical pre-sales experience.
• Openness to various and complex assignments, requiring strong judgment, collaboration, and leadership.
• First-class written and oral communication skills to collaborate with our remote-first internal teams and worldwide customers.
• A passion for solving technical challenges and bringing creative solutions to customers.
• A technical mindset and a desire to grow technically.
• Must be located in Switzerland.

Bonus Points

• Experience with Open Source technologies or in the Metrics/Monitoring space.
• Experience with sales methodologies like MEDD(P)ICC.

Compensation & Rewards

In Switzerland, the OTE (On-Target Earnings) compensation range for this role is CHF 206,000 - CHF 246,000. All roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success.

Why You’ll Thrive at Grafana Labs

• 100% Remote, Global Culture: We bring together talent from around the world, united by a culture of collaboration.
• Scaling Organization: Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication: Expect open decision-making and regular company-wide updates.
• Innovation-Driven: Autonomy and support to ship great work and try new things.
• Open Source Roots: Built on community-driven values.
• Empowered Teams: High trust, low ego culture that values outcomes over optics.
• Balance is Key: Global annual leave policy of 30 days per annum, including 3 Grafana Shutdown Days.