Senior Solutions Architect - Grafana Labs

The Opportunity

We’re looking for a Senior Solutions Architect (Professional Services) to join Grafana Labs’ world-class Customer Experience team. This is a highly hands-on role for technically skilled professionals who thrive on helping customers solve complex problems, accelerate adoption, and drive real business outcomes with Grafana at the center.

As a Solutions Architect, you’ll be a trusted technical partner—not a quota-carrying seller, but a customer-first advocate who leads with authenticity and insight. You’ll guide organizations through onboarding, implementation, and expansion by offering white-glove support, best practices, and proven strategies gathered from across our customer base.

You’ll operate with one foot in the code and the other in the customer’s world. Whether it’s understanding container orchestration in Kubernetes, fine-tuning Prometheus queries, or clarifying the nuances between logs, metrics, and traces—you’ll bring clarity and confidence to complex technical landscapes. You know the difference between "pets and cattle" and why that matters for scalable observability.

You’ll deliver high-impact training, jumpstart engagements, and offer tailored technical consulting to help customers succeed. As an embedded partner during critical phases, you’ll provide roadmap assurance, guide project execution, and ensure Grafana's capabilities align with the customer’s architecture, goals, and constraints. Along the way, you’ll identify recurring issues, monitor support needs, and advocate for product improvements in close collaboration with internal teams.

Success in this role means being a strategic thinker and a command-line problem solver. You’re passionate about OSS, love engaging with customers, and have the instincts to manage timelines, unblock teams, and deliver value at every stage of the engagement.

Join us and help elevate the Grafana customer experience through world-class technical delivery and meaningful impact.

What You'll Be Doing

• Effectively working with customers, including business executives, project managers, and IT development staff.
• Understanding business needs and distilling the information into business and technical requirements.
• Comfortably working with complex business and technological requirements and translating them into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture.
• Acting as a functional lead and demonstrating a clear approach to methodology as well as functional capabilities. Leading functional workshops with customers, documenting requirements, and designing appropriate solutions.
• Operating with speed, as this team is nimble and acts as the fulcrum to accelerate the delivery of solutions for customers.
• Being a strong advocate for adherence to standards and best practices.
• Staying current on Grafana Labs, observability, and related technologies.
• Serving as a key resource for our Sales, Product Management, Engineering, Support, and Professional Services teams as they look to drive innovation and improvements into future product and offering enhancements.
• Working with customers to help them succeed and thriving on working with leading-edge technologies.

What Makes You a Great Fit

• Located in Spain.
• 5+ years of experience working on deployment teams, using project management techniques.
• Direct experience with o11y (observability).
• Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo).
• A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers.
• Excellent communication skills to communicate with customers, partners, and internal members.
• Kubernetes (kubectl, Helm, Tanka preferred).
• Experience with Cloud Platforms - AWS, GCP, Azure.

Bonus Points For

• Self-starter, adept at picking up new skills and technologies, and eager to break new ground.
• Vision to help us take our company to the next level.