Senior Solutions Engineer, Growth - Grafana Labs

The Opportunity

Grafana Labs is looking for a Senior Solutions Engineer to join our Enterprise Solutions Engineering team. As an in-house, customer-facing product expert, you will enable our worldwide growth by educating potential and existing customers, ensuring their success with the Grafana Cloud platform. You will partner closely with the Sales team to qualify and close opportunities while serving as a critical feedback loop for our Product Management and Engineering teams.

What You’ll Be Doing

• Technical Engagement: Own the technical relationship with customers, helping to close high-velocity opportunities through advanced competitive knowledge and technical credibility.
• Sales Partnership: Articulate the overall Grafana value proposition, vision, and strategy to customers.
• Enablement: Deliver product and technical presentations, demos, and hands-on enablement sessions.
• Content Creation: Enhance documentation, write blog posts, record videos, and contribute to knowledge base articles.
• Feedback Loop: Proactively communicate customer needs and competitive landscape insights to internal teams.

What Makes You a Great Fit

• Experience: 5+ years of technical pre-sales experience, ideally with Open Source technologies or in the Metrics/Monitoring space.
• Communication: First-class written and oral communication skills; ability to articulate complex technical advantages clearly.
• Technical Mindset: A desire to grow technically; we welcome diverse backgrounds including coding bootcamp graduates or those with post-sales/engineering experience.
• Location: Ideally located in Atlanta, Orlando, Miami, or Tampa.
• Soft Skills: Self-motivated, creative, and comfortable working in a high-growth, complex startup environment.

Why You’ll Thrive at Grafana Labs

• 100% Remote, Global Culture: Work with a distributed team across 40+ countries.
• Scaling Organization: Tackle meaningful work in a high-growth, innovation-driven environment.
• Transparency: Open decision-making and approachable leadership.
• Balance: Global annual leave policy of 30 days per annum, including reserved shutdown days.
• Ownership: All roles include Restricted Stock Units (RSUs) to ensure shared outcomes.