Staff Field Engineer - Grafana Labs

Grafana Labs is the company behind Grafana Cloud, a fully managed observability platform trusted by over 10,000 organizations. Built on open source and open standards, Grafana Cloud brings AI to observability, providing unified visibility across disparate data. Customers include Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce. We are a 100% remote company with team members across 40+ countries, backed by leading investors.

We're scaling fast, maintaining our open-source legacy, global collaborative culture, and passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust are paramount.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity

The Field Engineering team works closely with Presales Solution Engineering, Product, and Marketing to equip Solution Engineers with the tools, collateral, enablement, and expertise needed to close business. If you've served in a Technical Presales role, you understand the depth of knowledge, demos, and workshops required. The Field Engineering team maintains backend systems, creates content, and provides deep subject matter expertise, enabling the Solution Engineering team to scale and focus on direct customer selling, community building, and revenue-focused activities.

As a Staff Field Engineer, you are recognized by Sales and FE leadership as being in the top 20% of the field team. You operate with little to no supervision on the company's most strategic engagements and serve as a mentor to Senior Field Engineers and Solution Engineers.

What You'll Be Doing

• Advise on and support Grafana's most strategic deals and customer engagements, collaborating with Solution Engineers and Observability Architects on complex technical challenges with no supervision.
• Serve as a company-recognized Subject Matter Expert (SME) in one area of the Grafana Platform, with deep knowledge across multiple Grafana technologies. This includes building new reference architectures and overcoming competitive objections.
• Craft and deliver compelling value-based stories to help the sales team technically close deals.
• Own end-to-end creation and curation of technical training content (workshops, how-to guides, demo scripts) for one or more product areas. Establish a repeatable content review cadence with Enablement and Product Management to align materials with the product roadmap.
• Architect, engineer, and maintain a live production environment supporting demo, workshop, and POV infrastructure at scale, ensuring reliability, security, and uptime.
• Act as a key influencer in product direction, helping customers adopt newer technologies, and represent Field Engineering in Product planning cycles to surface enablement gaps and shape investment priorities.
• Serve as a presenter for Strategic Marketing events (presentations, panels, webinars, conferences, blogs) as an ambassador for Grafana.
• Provide technical guidance for a specific product area to Solution Engineers, Observability Architects, and customers, and present best practices.
• Help update and improve product documentation, and contribute through white papers, blogs, and product direction input.
• Mentor Senior and Staff Solution Engineers and Field Engineers.

What Makes You a Great Fit

• Minimum of 8+ years of related technical experience, including 2+ years in a Senior Field Engineer role (or equivalent), serving as an SRE, Developer, Architect, and/or successful presales Solution Architect. OSS development experience is a plus.
• Excellent understanding of Grafana and associated technologies, with recognized Subject Matter Expert (SME) depth in at least one area of the Grafana Platform; deep working knowledge across multiple technologies in the Observability space (e.g., Grafana, Loki, Prometheus, Tempo, Elastic, Splunk, Datadog, etc.).
• Expert-level knowledge in at least one adjacent domain (e.g., IoT, AI/ML) beyond the core observability stack, and demonstrated domain knowledge across the broader Grafana Ecosystem.
• Has created and maintained at least one product training asset (workshop, guide, or structured content) adopted by the broader technical field organization.
• Demonstrated experience partnering cross-functionally with Product Management and Engineering to produce and maintain field-facing enablement content and influence roadmap priorities.
• Comfortable with at least one modern programming language, and a strong understanding of the modern software development lifecycle, including debugging and investigation.
• Working familiarity with Linux, including common tools.
• Practical experience using AI tools to generate and review code and to accelerate day-to-day tasks, while retaining full ownership of final decisions and quality criteria for the resulting work.
• Able to architect a modern application on one of the primary cloud providers (AWS, Azure, or GCP), including IaC tools such as Terraform, understanding the tradeoffs between build vs. buy, and the technologies that make up that architecture such as Kubernetes, Docker, Serverless, Microservices, and more.
• Proven track record building and delivering strategic technical content (workshops, demos, decks, webinars, videos) for technical audiences, including complex POVs and content that overcomes competitive objections.
• Deep understanding of the sales process, with the ability to anticipate and proactively address challenges in complex, strategic sales cycles.

Why You’ll Thrive at Grafana Labs

• 100% Remote, Global Culture: As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization: Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication: Expect open decision-making and regular company-wide updates.
• Innovation-Driven: Autonomy and support to ship great work and try new things.
• Open Source Roots: Built on community-driven values that shape how we work.
• Empowered Teams: High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways: Defined opportunities to grow and develop your career.
• Approachable Leadership: Transparent execs who are involved, visible, and human.
• Passionate People: Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding: We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
• Balance is Key: We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.