Manager, Commissions - India

About JumpCloud

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

About the Role

The Commissions Manager at JumpCloud plays a critical strategic role in aligning our incentives strategy with our fast-growing revenue generating engine. In this role, you will oversee the end-to-end commissions lifecycle, from the strategic design of sales plans to the execution of payout calculations and communication of statements to reps. You will act as a key advisor in exceptions management, deal attribution, and incentive optimization to drive high performance across our global teams.

By leveraging modern automation and AI-driven tools, you will transform how commissions are calculated, validated, and analyzed at JumpCloud, moving commissions from a back-office administration task to a forward-looking intelligence hub.

Key Responsibilities

• Strategic Alignment: Lead strategic conversations with sales and executive teams to design and distribute optimized commission plans aligned with company strategy.
• Execution & Accuracy: Calculate and execute monthly and quarterly commission payouts with absolute accuracy, resolving exceptions and deal attribution questions.
• Rep Communication: Coordinate commission plan statement delivery to sales representatives, maintaining high trust and transparency.
• Data Architecture: Set up and configure end-to-end data pipelines for the commission tool implementation.
• AI & Automation: Implement AI-driven anomaly detection models to flag discrepancies between payouts and actual attainments.
• Knowledge Base: Build and maintain the knowledge base required to feed the AI-driven Q&A bot for incentive terms and conditions.
• Analytics & Reporting: Generate validation checks and bell curve analytics to evaluate plan effectiveness and make strategic recommendations to leadership.

What Success Looks Like (6–12 Month Outcomes)

• Commission Tool Implementation: Successfully complete the implementation of and drive 100% utilization of JumpCloud's new commission tool within 6 months, transitioning manual tracking to an automated system.
• Attainment & Performance Reporting: Establish comprehensive analytics dashboards within 6 months, including productivity reporting, validation check reporting, and individual/team performance tracking.
• AI-Driven Support System Launch: Deploy an AI-driven bot within 12 months that accurately responds to sales queries regarding terms, conditions, and commission questions, reducing manual inquiry load by at least 50%.
• Presidents Club Attainment Sourcing: Fully automate and source Presidents Club attainment eligibility directly from final, validated commission attainment files by month 12.
• Strategic Plan Execution: Master and execute the end-to-end design, distribution, calculation, and communication of commission plans aligned with revenue goals within 6 months.

Qualifications

Functional Skills

• Incentive plan design and strategic modeling in alignment with revenue engines.
• End-to-end commission payout calculations, validation, and exceptions management.
• Advanced data analysis, modeling, and reporting (attainment, productivity, and bell curves).
• Experience with commission tool utilization as a key part of commissions processing.

Tools & Systems Knowledge

• Enterprise-grade commission management software (e.g., Everstage, CaptivateIQ, Spiff, Xactly, or similar).
• Advanced Excel/Google Sheets or BI tools (e.g., Tableau, Looker).

Behavioral Skills

• Strong collaborative communication skills to manage exceptions and plan alignment with sales reps and leadership.
• High attention to detail and analytical rigor.
• Proactive problem-solving and tech-forward mindset.
• Fluent written and spoken English.

Bonus Points

• Experience with SaaS/Tech sales incentive frameworks and compensation structures.
• Application of AI and automation tools in financial operations (anomaly detection, natural language querying).

Location & Work Environment

• Location: Remote in India. Must be located in and authorized to work in India.
• JumpCloud is a remote-first organization operating across 15+ countries.