Change Management & Communications Manager - Kraken

About Payward & Kraken

Payward — the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services, and CF Benchmarks — has spent the last 15 years building modern, globally accessible financial infrastructure platforms designed to advance an open, global financial system.

The Team

We're looking for an experienced change communications professional to join our Internal Communications team and help us keep employees informed, engaged, and empowered as Payward grows.

This is a 100% remote position reporting to our Head of Internal Communications & Engagement. You'll partner with our People Team (aka Payward Experience, or PX) and leaders across the business to shape and execute change communications strategies, guide global teams through organizational shifts, and drive employee engagement.

The Opportunity

• Serve as the communications and change lead focused on supporting our global People team and related employee programs and initiatives.
• Create and execute internal communications strategies to support business and organizational changes, new program launches, and engagement with existing Payward offerings.
• Plan, produce, and promote inspirational employee-focused content, including videos, presentations, internal messages, and events.
• Track and measure the effectiveness of communications and change management strategies, and calibrate as needed.
• Identify opportunities to continually improve communications and change management efforts — at team, functional, and companywide levels.
• Ensure People team and other functional communications are aligned with Payward’s brand voice and global internal communications strategy.
• Collaborate daily with leaders across US Central and West Coast timezones.

Qualifications

• 5+ years of experience in internal communications and change management, preferably within a technology company.
• Demonstrated experience working with HR/People teams and delivering HR-focused change communications programs.
• Superior written and oral communication skills with exceptional attention to detail.
• Excellent organization and project management skills.
• Willingness to roll up your sleeves and execute tasks to completion.
• Ability to develop creative, effective approaches to complex communication challenges.
• Bachelor’s degree in Communications, Journalism, or equivalent experience preferred.

Work Location & Hours

• 100% Remote (US preferred).
• Required daily overlap with US Central and West Coast timezones.