Customer Success Manager, Enterprise - Linear

About Linear

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, we serve over 40,000 companies, including OpenAI, Coinbase, and Ramp.

We are looking for a Customer Success Manager to help manage relationships with our top customers. As part of the early team, you will play a pivotal role in laying the foundation and setting best practices for our enterprise success motion.

What You'll Do

• Relationship Management: Develop and maintain strong relationships with key stakeholders at Linear’s largest customers; act as the primary point of contact for inquiries and feedback.
• Product Expertise: Become a product expert and help customers leverage Linear to drive business outcomes.
• Onboarding & Adoption: Drive customer onboarding and training; continually strive to expand the usage and adoption of Linear within accounts.
• Voice of the Customer: Advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements.

What We're Looking For

• 5+ years of relevant work experience in a technical customer-facing role.
• Proven experience in SaaS and startup environments; comfortable adapting to fast-paced, flexible workflows.
• Strong organizational and time management skills with the ability to prioritize effectively.
• Excellent verbal and written communication skills with the ability to articulate complex concepts clearly.
• Experience working with product/engineering teams or developer tools is preferred.

What We Offer

• Competitive salary and equity with employee-friendly terms (early/extended exercise).
• 5 weeks of paid vacation and 4 months of paid parental leave.
• Health, dental, and vision insurance (US).
• Home office setup stipend.
• Paid lunch and coffee during workdays.
• Access to paid co-working spaces.
• Regular team events and offsites.