Customer Success Manager, Growth - Linear

About Linear

At Linear, we're building the product development system for teams and agents. Founded in 2019, we serve over 40,000 companies, including OpenAI, Coinbase, and Ramp. Our team is distributed globally, united by a focus on fast execution and software craftsmanship.

The Role

We’re looking for a Customer Success Manager to help manage relationships with our top customers. As part of the early team, you will play a pivotal role in laying the foundation for our success organization, onboarding new customers, and ensuring they realize the full value of Linear.

What You'll Do

• Relationship Management: Act as the primary point of contact for mid-market customers, managing inquiries, feedback, and concerns.
• Product Expertise: Become a deep product expert to help customers drive business outcomes using Linear.
• Onboarding & Adoption: Lead customer training and onboarding, striving to expand usage and adoption across accounts.
• Voice of the Customer: Advocate for customer needs internally by collaborating with product, sales, and support teams to drive product enhancements.

What We're Looking For

• 3+ years of experience in a technical, customer-facing role.
• Proven experience in SaaS and startup environments.
• Strong organizational and time management skills with the ability to prioritize effectively.
• Excellent verbal and written communication skills.
• Experience working with product/engineering teams or developer tools is preferred.

What We Offer

• Competitive salary and equity (with early/extended exercise terms).
• 5 weeks of paid vacation and 4 months of paid parental leave.
• Health, dental, and vision insurance (US).
• Home office setup stipend.
• Paid lunch and coffee during workdays.
• Paid co-working space/desk.
• Regular team events and offsites.

Location & Work Mode

Linear is a remote-first company. This role is open to candidates based in North America. While we value async collaboration, we host intentional moments to connect in person through team off-sites and optional co-working in San Francisco, New York, and London.