Senior Customer Success Manager - n8n

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin.

This is a remote role, and we are looking to hire people in California or Texas only.

As a Senior Customer Success Manager, you will serve as the primary post-sales partner for our most strategic enterprise accounts, guiding customers from onboarding to mature, scaled adoption. By running a tight operating cadence of kickoffs, success plans, QBRs, and renewals, you will translate product usage into measurable business value and clearly surface ROI.

In close partnership with Support, Solutions Engineering, Product, and Sales, you turn technical success into durable revenue, identifying upsell and cross-sell opportunities, driving renewals, and contributing to ~120% enterprise NRR.

What You’ll Be Doing

• Strategic Account Ownership: Own a book of n8n’s most strategic enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal.
• Onboarding & Enablement: Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes.
• Operating Cadence: Establish a strong operating cadence (health checks, exec syncs, QBRs), using data and insights to guide priorities and decisions.
• Risk Management: Monitor customer health and product usage signals to proactively identify risks, manage escalations, and keep stakeholders aligned.
• Value Realization: Quantify and communicate business value throughout the lifecycle, building ROI narratives tied to adoption, outcomes, and impact.
• Commercial Growth: Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account plans that drive growth.
• Cross-Functional Collaboration: Partner closely with Support, Solutions Engineering, and Product to resolve blockers quickly and deliver a seamless customer experience.
• Product Feedback: Provide structured, actionable feedback to Product and Engineering, representing customer needs and shaping roadmap priorities.

Requirements

• Enterprise Customer Success Experience: Proven experience owning a book of business for enterprise SaaS customers, running kickoffs, onboardings, and QBRs end-to-end.
• Value & Outcomes Mindset: Comfortable translating product usage into measurable outcomes, ROI, and executive-ready narratives.
• Technical Fluency: Ability to confidently engage with IT/engineering stakeholders (APIs, integrations, auth basics, environments) and know when/how to escalate.
• Commercial Acumen: Track record of driving renewals and expansion (upsell/cross-sell) with a focus on retention and growth impact.
• Operational Rigor: Ability to run a clear operating cadence, keep stakeholders aligned, and manage multiple priorities with structure and follow-through.
• High-Trust Communication: Crisp communication skills with both builders and executives, with a reputation for building durable relationships.
• Cross-Functional Leadership: Effective partnership skills with Sales, Support, Solutions Engineering, and Product to unblock customers.
• Builder Mindset: Ability to thrive in fast-changing environments and take ownership under ambiguity.

Nice-to-Haves

• Automation & AI Curiosity: Prior experience using automation/AI tools or iPaaS/workflow platforms.
• Startup/Scale-up Experience: Experience operating in high-growth environments.
• Multi-Region Experience: Experience working with global enterprise accounts across EMEA/US time zones.
• Technical Education: Degree or equivalent training in a technical field (Computer Science, Engineering, etc.).
• Familiarity with n8n: Prior exposure to workflow automation/integration platforms.

Benefits

• Competitive Compensation 💸 – Fair and attractive pay.
• Ownership 💪 – Equity options to ensure you own a slice of n8n.
• Work/Life Balance 🏖️ – 20 vacation days, 8 sick days, plus public holidays.
• Health & Wellness 🩺 – Multiple low-premium, low-deductible medical plans with coverage for individuals and families, plus a no-cost premium HDHP option with a pre-seeded HSA, along with dental and vision coverage.
• Future Planning 💰 – 401(k) retirement plan with a 4% employer match.
• Financial Security 🛡️ – Company-paid short-term and long-term disability insurance, plus life insurance.
• Career Growth 📈 – €1K (or equivalent) per year learning budget for courses, books, events, or coaching.
• Remote-First Culture 🌏 – Distributed team setup with regular off-sites for team bonding.
• Giving Back 🤝 – $100 per month to support open-source projects you care about.
• Visa Support ✈️ – Ability to sponsor visas to Germany (for other countries, existing right to work is required).