Senior Support Engineer - n8n

About n8n

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

Since our founding in 2019, we’ve grown into a diverse team of over 260 working across Europe and the US, connected by a shared builder spirit with our center of gravity in Berlin.

About the Role

We are looking for a Senior Support Engineer in North America to ensure that all of our users (from enterprise customers to community members) have a best-in-class support experience.

You will help set the standard for customer delight and develop deep knowledge of the low-code & AI landscape while helping build a top-tier support team.

Responsibilities

• Provide technical support to users via tickets, chat, and community forums.
• Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
• Collaborate with the engineering team to escalate and resolve complex technical challenges.
• Create and maintain documentation, FAQs, and knowledge base articles.
• Identify common issues and work on solutions to improve product reliability and user experience.
• Contribute to the community by answering questions and sharing best practices.

Requirements

• 5+ years of experience in a technical support or customer-facing engineering role (enterprise support experience is a plus).
• Open to participating in a paid on-call rotation to provide after-hours support.
• Strong understanding of workflow automation, APIs, and integrations.
• Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP.
• Good understanding of JavaScript, Node.js, and Docker.
• Experience with Kubernetes is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and ability to explain technical concepts to non-technical users.
• Passion for helping users and improving product usability.

Benefits

• Competitive Compensation & Equity: Fair pay plus company equity.
• Work/Life Balance: 20 vacation days + 8 sick days in the US (30 vacation days in Europe), plus public holidays.
• Health & Wellness: Comprehensive medical, dental, and vision coverage (including a no-cost premium HDHP option with pre-seeded HSA in the US).
• Retirement Planning: 401(k) with a 4% employer match in the US / local country pension contributions in Europe.
• Financial Security: Company-paid short-term/long-term disability and life insurance.
• Learning & Growth: €1,000 (or equivalent) annual budget for courses, books, conferences, or coaching.
• Open Source Giving: $100/month stipend to support open source projects you care about.
• Team & Culture: Regular hackathons, remote-first setup, and company off-sites.