Technical Programs Manager - Scaled Customer Success

About n8n

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

The Role

We are looking for a highly technical educator and problem-solver to be the technical anchor of our Scaled Enterprise CS team (€20k–50k ARR segment). As a complex, developer-focused platform, n8n requires deep architectural understanding.

In this individual contributor role, you won't be managing a traditional 1:1 book of business. Instead, you will act as the "technical unblocker" for hundreds of Enterprise customers simultaneously. You will design and lead one-to-many technical enablement sessions, host live office hours, build advanced workflow templates, and step in for strategic, targeted interventions when our automated systems flag an account that is struggling with architecture or node configurations.

What You'll Do

• Run the technical programs: Lead weekly office hours, monthly deep-dive webinars on the patterns enterprise customers actually struggle with (error handling, AI agents, self-hosting at scale, security and governance, and best practices), and lead demos in the weekly group onboarding calls.
• Own the enterprise Slack channel: Be the technical expert in the room — triage, answer, escalate to Product when needed, and turn recurring threads into reusable content.
• Help with implementation: Jump into activation calls when a customer is stuck. You're not the end-to-end implementation owner — you're the technical assistant that unblocks them and gets them back to self-serve.
• Partner with other teams to build playbooks:
  • Reference workflows, integration patterns, security/governance guides, migration guides, AI agent patterns. The library you build is what makes the segment scale.
  • Translate the common questions and hurdles you see in Office Hours/webinars into reusable technical assets.
  • Build advanced use-case templates, video tutorials, and technical documentation that the Digital CS team can distribute in automated campaigns.
• Build internal automations: When the CS team needs an n8n workflow to automate something internally — health-score triggers, lifecycle alerts, Slack ↔ Vitally syncs — you build it. Best dogfooding in the company.
• Drive retention through technical health: Identify accounts whose technical setup is fragile (single point of failure, no error handling, scaling issues, brittle credentials) and intervene before that becomes a renewal conversation.
• Product Feedback Loop: Act as the voice of the scaled technical user. Synthesize the friction points you observe in live sessions and feed them back to the Product and Engineering teams to improve the core n8n experience.

Requirements

• Location: Rights to work in Europe or willingness to relocate to Germany.
• Relevant Background: 3–5+ years as a high-performing individual contributor in Solutions Engineering, Technical Account Management (TAM), Technical Onboarding, or Developer Advocacy within a B2B SaaS environment.
• Technical Skillset: Hands-on experience with APIs, webhooks, JSON, JavaScript, and workflow automation. You understand how backend systems talk to each other and can troubleshoot complex integrations on the fly.
• The "Educator" Skillset: Exceptional presentation and communication skills. You are highly charismatic and comfortable commanding a room (or a Zoom call) of 50+ engineers, developers, or ops leaders, breaking down complex concepts into digestible pieces.
• Scalable Mindset: You possess deep empathy for builders and developers. You have a "solve it once, document it for everyone" mentality, constantly looking for ways to turn a 1:1 solution into a 1-to-many asset.

Nice-to-Haves

• Technical degree (e.g., Computer Science, Machine Learning, etc.)
• Hands-on experience with n8n is a massive plus

Benefits

• Competitive compensation 💸
• Ownership 💪 – Equity options (get a slice of n8n).
• Work/life balance 🏖️ – 30 days of vacation in Europe (plus public holidays).
• Health & wellness 🩺 – Benefits according to local country norms.
• Future planning 💰 – Pension contributions according to local country norms.
• Career growth 📈 – €1K (or equivalent) per year to spend on courses, books, events, or coaching.
• A passionate team 🤩 – Regular hackathons.
• Remote-first 🌏 – Remote-first setup across Europe with regular off-sites.
• Giving back 🤝 – $100 per month to support open-source projects you care about.
• Transparency 🙏 – Open company culture.
• Visa Sponsorship – Visa sponsorship to Germany is available.