Technical Customer Success Manager - EMEA

About PostHog

PostHog is the only platform that acts as a co-pilot for product development, offering tools for product analytics, session recording, feature flags, and A/B testing. We are product-led, default alive, and well-funded, with over 450,000 organizations using our platform.

The Role

As a Technical Customer Success Manager, you will be the face of PostHog for 25-40 of our larger customers ($20k-$100k+ ARR). You will own the technical, commercial, and human aspects of the customer relationship to ensure retention and long-term success.

What You’ll Be Doing

• Relationship Management: Build strong connections with key stakeholders at your accounts.
• Technical Ownership: Investigate and resolve technical issues, provide configuration advice, and act as the primary point of contact.
• Feedback Loop: Own customer feedback and ensure it reaches the wider product team.
• Proactive Health Monitoring: Monitor usage and revenue data to prevent churn and act early on red flags.
• Responsiveness: Maintain high standards of communication via Slack, tickets, and email.

Requirements

• Technically Capable: Comfortable working with code, troubleshooting, and occasionally raising PRs to fix bugs.
• Product Expertise: Deep understanding of how product teams work, including experimentation, analytics, and feature flagging.
• Customer Focus: A proactive, helpful mindset dedicated to removing blockers for users.
• Scalability: Ability to manage a portfolio of ~40 customers effectively.

Nice to Have

• Experience with developer tools, product analytics, session replay, or data pipelines.
• Previous experience in a Pre-sales or Technical Account Manager role.

Why PostHog?

• Transparency: Public company handbook and open internal communication.
• Autonomy: We don't micromanage; you choose how to have the biggest impact.
• Shipping Fast: We prioritize async communication and meeting-free days to ensure deep work.
• Ambition: We aim to solve big problems and value those who ship fast and think differently.