Technical Project Manager - RainFocus

About RainFocus

RainFocus is one of the most innovative software companies, serving Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events across the world. Our industry-disrupting software platform combines groundbreaking business intelligence to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market—it will be challenging, fun, and exciting.

About the Role

This role is part of our Business Systems team, working closely with stakeholders across the business to build, refine, and clean up tickets for our Salesforce-centric tech stack, while also helping us extend AI-driven improvements across the broader organization. You'll blend project management with product-style thinking, quickly learning how a wide range of business applications work, translating stakeholder needs into well-scoped technical tickets for developers, and driving real, measurable change through the use of AI.

Key applications include Salesforce, Slack, Gong, Claude, Gemini, N8N, Clay, Certinia, Craft, HighSpot, NetSuite, and Lucid.

Essential Responsibilities

• Ticket Building & Backlog Management: Build, refine, and clean up tickets for Business Systems Admins and Developers, writing clear, well-scoped technical requirements that developers can act on without unnecessary back-and-forth.
• AI-Driven Process Improvement: Identify opportunities to apply AI tools and workflows to solve business problems, and help drive adoption of AI-based solutions across teams. Hands-on AI experience is a must.
• Cross-Functional Stakeholder Management: Interface with stakeholders across multiple business units to intake, vet, and prioritize requests, translating business needs into clear technical tasks for the development team.
• Product & Project Ownership: Own the roadmap and backlog for the Business Systems team's initiatives, balancing day-to-day project delivery with longer-term product strategy.
• Cross-Platform Fluency: Quickly learn how a wide range of software applications work to scope requests, spot integration or AI opportunities, and ask the right technical questions.
• Agile Process Participation: Participate in sprint ceremonies (standups, grooming, retrospectives) to keep work visible and moving.

Required Skills & Experience

• Experience managing technical projects, owning products, or backlogs (ideally for a systems, IT, or business applications team).
• High tech fluency: ability to quickly understand how different software platforms work and connect (e.g., via APIs).
• Demonstrated hands-on experience using AI tools (e.g., Claude, Gemini, Slackbot) to solve real business problems.
• Strong ability to translate business needs into clear, well-organized technical tickets and requirements.
• Proven ability to work across multiple business units, filter competing priorities, and communicate clearly with both technical and non-technical audiences.

Desired Skills

• Familiarity with the Salesforce ecosystem and third-party integrations.
• Experience with enterprise administration, workflow automation, or building Claude skills/agents.
• Familiarity with agile delivery frameworks (Scrum/Kanban) and tools like Jira.