Sr. Clinic Operations Specialist - Northern California

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

Rula is a remote-first company currently hiring in most U.S. states, with the exception of Hawaii.

About the Role

We are seeking a Clinic Operations Specialist to enable Rula’s Care Delivery expansion by owning the physical readiness and daily management of our Northern California locations. In this role, you will spend your days in the field directly supporting our therapists, managing day to day operations of our clinics, and leading the hands-on setup of brand-new clinic spaces.

Required Qualifications

• 3+ years of hands-on operational experience, with a background in office operations, property management, event management, or customer service.
• Demonstrated track record of independently identifying and resolving physical or administrative roadblocks with durable, scalable solutions.
• Full accountability for ensuring daily clinic operations run smoothly, reliably, and efficiently for providers and patients.
• Strong written and verbal abilities to clear roadblocks and align stakeholders.
• Ability to serve as the primary local point of contact for therapists, empathetically resolving platform and scheduling issues.
• Track record of collaborating seamlessly with internal teams, including Support, Marketing, and Provider Success.
• Proficient in Google Sheets with basic data visualization skills.
• Ability and eagerness to quickly master proprietary software and operational tools.
• Must reside in the SF Bay Area with a reliable means to commute regularly across four primary clinic locations: San Francisco, Oakland, San Jose, and Sacramento.
• Ability to be in-office up to 5 days a week; schedule will flex across locations based on site launches, provider onboarding, and real-time operational needs.
• Willingness to travel up to ~75% to lead on-the-ground launches for new clinic locations outside Northern California.

Preferred Qualifications

• 1+ year(s) experience managing physical spaces (e.g., offices, clinics, events, hotels, coworking).
• 1+ years experience at a high-growth start-up.
• Strong analytical skills with an eagerness to dig deep into office performance data.

Benefits & Perks

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA.
• 401(k) plan access: Start saving for your future.
• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care.
• Paid parental leave: Available for all parents.
• Employee Assistance Program (EAP): Supporting your mental and physical health.
• Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses.
• Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend.