Technical Account Manager - Sprinto

Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we've raised $31.8M in funding. Trusted by over 4,000 organizations across 75 countries, Sprinto helps organizations stay audit-ready, manage real-time risks, and scale fearlessly.

Where you'll leave your mark

• Own the onboarding journey end-to-end — from contract signature to go-live and the first audit milestone, as the single point of accountability for your customer's success in this phase.
• Run a structured implementation project for every customer — kickoff, milestone tracking, risk flags, and go-live. You hold the timeline, drive the cadence, and close the gaps.
• Manage senior stakeholder relationships — your primary contacts are founders, CTOs, and security leads; run executive check-ins, communicate progress and blockers clearly, and build trust that turns customers into advocates.
• Drive product adoption and setup completion — guide customers through integration setup, control activation, and compliance framework alignment.
• Own internal escalations — when a customer is stuck, you are the bridge between them and Product, Support, and Compliance, following through until resolved.
• Track and act on customer health signals — setup completion %, time-to-value, CSAT, and days since last contact — surfacing risks proactively.
• Improve the playbooks you use — document what works, flag what doesn't, and make onboarding better for every customer who comes after.

The kind of builder we're looking for

• 2–4 years of experience, with at least 2 years in a customer-facing implementation, onboarding, or technical account management role at a SaaS company.
• Experience managing VP-level and above relationships, with comfort working towards C-suite engagement.
• A project runner at heart — you build the plan, set milestones, chase progress, and keep 10–20 concurrent onboardings moving without dropping the ball.
• A clear communicator — you explain complex concepts simply, write crisp async updates, and hold a confident conversation with a technical founder.
• A fast learner in new domains — you don't need to be a compliance expert on day one, but you can get there in 60 days.
• Solid technical baseline — comfortable with cloud tools, SaaS integrations, and basic API behaviour; familiar with tools like Jira, Slack, HubSpot.
• Nice to have: exposure to compliance frameworks (SOC 2, ISO 27001, GDPR, HIPAA), certifications like CISSP, CISM, or ISO 27001 Lead Implementer.

How we care for our Sprinters

• Work wherever you are: 100% remote flexibility.
• Co-working, on the house: Generous annual co-working allowance.
• Continuous learning: USD 1,000 annually to help you level up your skills.
• Unlimited leave: Reset when you need to.
• Comprehensive health & safety net: Health insurance for you and your family, accident protection, and life insurance.
• Workspace setup: INR 35,000 allowance to build your dream remote setup.