Enterprise Account Director - Stacker

About the Role

You’ll own a small book of Stacker’s largest brand clients (1,000+ employees), serving as their main point of contact from kickoff through renewal. You will report to the Manager of Enterprise Account Management and collaborate daily with an Account Coordinator, our Editorial team, and the Value Team.

Enterprise accounts require a high-touch approach, navigating complex stakeholder environments, legal/brand reviews, and internal reporting requirements. You will be responsible for carrying a quarterly renewal goal and driving expansion within your accounts.

What You’ll Do

• Run onboarding: Lead kickoffs, map stakeholders, set up communication channels, train client teams on editorial guidelines, and establish reporting schedules.
• Coach on content: Partner with the editorial team to help clients reframe internal/promotional material into stories that resonate with publishers.
• Keep the program moving: Hold regular syncs, track contract pacing, manage approvals, and proactively resolve issues.
• Tell the performance story: Analyze pickups, impressions, backlinks, and AI search data to build business reviews for client leadership.
• Manage risk: Identify warning signs (e.g., champion turnover, slowed submissions) and develop mitigation plans.
• Grow the account: Identify expansion opportunities within existing client organizations and partner with Sales to close them.
• Keep records clean: Maintain CRM data, including health scores and renewal dates.
• Improve the playbook: Contribute to process improvements to enhance future enterprise onboarding.

What You’ll Bring

• 4-6+ years in account management, client services, or customer success, with experience managing large, multi-stakeholder clients.
• Proven experience owning renewal and expansion targets.
• Working understanding of SEO, content marketing, earned media, or digital PR.
• Confidence in managing senior-level stakeholders and providing critical feedback.
• Comfort analyzing performance data using tools like Google Analytics, Search Console, Ahrefs, or SEMrush.
• Strong writing and organizational skills.

Nice-to-Haves

• Agency, newsroom, or PR background.
• Familiarity with GEO or AI search.
• Experience navigating procurement or legal review processes.

Why Join Us?

Stacker is a bootstrapped, remote-first company helping brands and nonprofits get their stories in front of more readers. We value long-term results, sustainable growth, and a culture rooted in trust and collaboration.