Fundraising Implementation Specialist (6-Month Contract) - Velora

About Velora

Velora is a unified company formed by Aplos, Raisely, and Keela, with a shared mission: to help nonprofit organizations thrive. Together, our combined expertise spans fundraising, donor management, financial tracking, and communications—offering a powerful suite of tools designed to reduce complexity so nonprofits can focus on making a difference.

Working at Velora means you have the opportunity to build across all our products. We operate with a combination of merged teams and teams dedicated to specific products.

About the Role

In this role, you will be responsible for delivering fundraising-focused implementation services across both Keela and Raisely. As an integral member of the Implementation team, you’ll support customers through all stages of their onboarding and data migration journey.

Location Requirements

• US States: CA, CO, GA, FL, ID, MD, MA, MN, NC, NV, OR, SC, TN, TX, VA, WA
• Canada Provinces: British Columbia, Ontario, Alberta only

What You Will Be Doing

• Work with multiple customers (40+) simultaneously to successfully manage and implement new clients and their data across Keela and Raisely.
• Develop deep product knowledge of Keela and Raisely, staying current on new features, enhancements, and fundraising best practices.
• Lead end-to-end fundraising implementations, including donation form setup, campaign configuration, peer-to-peer fundraising, and payment processor troubleshooting.
• Manipulate and transform data sets (contacts, donations, campaigns, custom fields) to improve customer data quality.
• Provide fundraising and donor management expertise to customers through consultative setup, calls, and email follow-ups.
• Deliver strong project management, managing expectations and delivering high-quality solutions on time and within scope.
• Act as a liaison between customers and product teams, conveying fundraising-specific feedback to improve platform functionality.
• Collaborate across Services, Customer Success, and Sales to ensure smooth handoffs and ongoing customer success.

What We Are Looking For

• Experience: 2+ years of experience in software implementation, project management, customer engagement, and/or fundraising operations.
• Domain Knowledge: Experience supporting or implementing fundraising tools (donation forms, campaigns, CRMs) is strongly preferred.
• Technical Skills: Proficient in Excel, with mastery of data manipulation (imports, exports, and reporting). Familiarity with Google Suite, Slack, and Salesforce is a bonus.
• Customer Focus: Outstanding customer service skills with a strong desire to solve problems and delight customers.
• Soft Skills: Highly organized, self-motivated, excellent written and verbal communication skills, and a collaborative team player.

Why Work With Us?

• Compensation: $25 - $30 hourly base rate (determined by skills, experience, and location).
• Paid Time Off:
  • Canada: 4 weeks paid leave + 11 public holidays + 2-week end-of-year shutdown + generous paid sick leave.
  • US: Open/paid discretionary time off + 11 public holidays + 2-week end-of-year shutdown + generous paid sick leave.
• Work Remotely: We are a remote-first company—live and work where you are happiest.
• Professional Development: Support for learning new skills, conferences, and courses.
• Health & Retirement: Robust medical, dental, vision, disability, and life insurance coverages, plus a 4% retirement match.