Technical Account Manager - Vercel

About Vercel

Vercel is the agentic infrastructure company. We create products like Next.js, v0, and the AI SDK that help builders move from idea to production with speed, security, and exceptional developer experience. Trusted by companies like OpenAI, PayPal, and Ramp, we are building the platform for the next generation of software operated by agents.

About the Role

We are looking for a Senior Technical Account Manager (TAM) to join our Forward Deployed Engineering organization. You will be the named, persistent technical owner for mission-critical workloads across a portfolio of strategic enterprise accounts. You will act as a peer to VPs of Engineering and CTOs, ensuring technical continuity and driving proactive architectural guidance.

This is a billable, customer-funded role. You will not be on-call, write production code, or carry a sales quota. You are the continuity that ensures a customer's second year on Vercel is more valuable than their first.

What You Will Do

• Own the post-sales technical relationship: Serve as the primary technical contact for strategic accounts, managing cadences, QBRs, and roadmap workshops.
• Lead technical triage: Own post-incident patterns, drive post-mortems, and manage remediation roadmaps for escalated issues.
• Drive proactive strategy: Provide architectural guidance, cost optimization, and risk mapping to ensure customer success.
• Orchestrate engagements: Scope and coordinate with Forward Deployed Engineers and Professional Services for hands-on delivery work.
• Advocate for the customer: Translate technical needs into internal product signals and hold internal teams accountable to commitments.
• Ensure self-funding value: Drive platform adoption and cost optimization to ensure high renewal rates and customer satisfaction.

About You

• 5+ years in a customer-facing technical role (TAM, Solutions Architect, Developer Success, or Field Engineer).
• Deep experience with platform products, CI/CD pipelines, and cloud infrastructure (AWS, GCP, or Azure).
• Ability to quickly learn unfamiliar technical products and earn customer trust.
• Strong written communication skills, particularly for executive summaries and incident contexts.
• High agency in steering cross-functional outcomes without formal authority.
• Willingness to travel 4-8 times per year for customer engagements.
• Prior experience with Next.js and Vercel is a strong advantage.