IT Support Specialist - Webflow

About the Role

Webflow is looking for an IT Support Specialist to serve as the hands-on technical presence in our San Francisco office. You will be the first line of support for employees, resolving tickets via AI-powered tooling, while owning the technology that powers our office, including all-hands meetings, events, and daily audio-visual needs.

Key Responsibilities

• Support & Troubleshooting: Resolve employee tickets using AI-powered support tools; diagnose and resolve hardware/software issues across macOS devices.
• Audio-Visual Ownership: Manage AV setups for company events, all-hands meetings, and conference rooms.
• Onboarding & Infrastructure: Partner with the Workplace Experience team on site builds, equipment provisioning, and new hire onboarding.
• Knowledge Management: Document common issues and fixes to improve internal AI-powered support tooling.
• Inventory Management: Maintain hardware and software inventory.

Requirements

• 2-4 years of hands-on experience with help desk ticketing systems.
• Proficiency in troubleshooting macOS environments.
• Experience supporting audiovisual setups for meetings and events.
• Skilled in using AI-powered tools for efficiency.
• Ability to perform physical, in-office work (setting up desks, provisioning equipment, lifting up to 20lbs).
• Available to work 5 days per week from our San Francisco headquarters.

Benefits

• Equity: Ownership in our growing, privately held company.
• Health & Wellness: Comprehensive medical, dental, and vision coverage; mental health resources and therapy access.
• Family Support: 12 weeks of paid parental leave plus additional support for family planning.
• Time Off: Flexible vacation, paid holidays, and a sabbatical program.
• Retirement: 401(k) with 100% employer match (up to $6,000/year).
• Stipends: Monthly stipends for work and wellness expenses.