Senior Technical Account Manager - 1Password

About the Role

As a Senior Technical Account Manager, you’ll guide customers through the technical side of their post-sale journey with 1Password—from implementation and integration through adoption, expansion, and renewal. You’ll serve as a trusted advisor on identity, access management, device trust, and Software as a Service (SaaS) security while helping customers achieve measurable value from their investment.

You’ll work closely with Customer Success Managers, Implementation and Onboarding, Product, Support, and Enablement teams. Reporting to the Senior Director of Implementation, this role is remote within Canada or the United States and may include occasional travel for team onboarding, customer meetings, industry events, and department gatherings.

What We're Looking For

• Experience: At least four years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Engineer, or Implementation Consultant, within a SaaS or security-focused Business-to-Business (B2B) environment.
• Technical Leadership: Experience leading technical onboarding and implementation conversations with both technical and business stakeholders.
• Communication: Strong communication, storytelling, and demonstration skills, with the ability to explain complex technical concepts clearly.
• Customer Engagement: Experience using proactive technical engagement to support customer adoption, expansion, or renewal.
• Security & Identity Protocols: Working knowledge of modern security frameworks and identity protocols, including Single Sign-On (SSO), System for Cross-domain Identity Management (SCIM), Security Assertion Markup Language (SAML), and Open Authorization (OAuth), as well as compliance standards such as SOC 2, ISO 27001, and GDPR.
• Collaboration: Ability to work independently in a remote-first environment and collaborate effectively across teams.
• Problem Solving: Experience troubleshooting technical issues, managing dependencies, and maintaining customer confidence when the immediate answer is not known.

Preferred Qualifications

• Familiarity with artificial intelligence (AI) technologies and the ability to discuss how evolving technology may affect customer needs and product roadmaps.
• Experience with 1Password or other password managers, SaaS lifecycle management, Mobile Device Management (MDM), device posture tools, APIs, webhooks, integrations, or public cloud platforms.
• Experience mentoring peers, improving enablement, or scaling customer lifecycle processes.

What You Can Expect

• Own technical relationships with customers throughout onboarding, adoption, expansion, and renewal.
• Lead technical implementations, including integrations, configuration, troubleshooting, and security reviews.
• Advise customers on identity, access management, device trust, and SaaS security, translating complex concepts into practical business outcomes.
• Partner with Customer Success Managers to identify risks, support customer health planning, and maximize long-term value.
• Represent customer needs internally by sharing insights and feedback with Product, Marketing, Support, and other cross-functional teams.
• Create scalable resources such as playbooks and knowledge-base content that improve customer outcomes.
• Mentor peers, contribute to enablement, and help improve customer lifecycle processes.

How We Work with AI

Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement.