Associate Account Executive, UK & Ireland - Customer.io

Customer.io is expanding its sales team in the UK & Ireland region and seeking motivated Account Executives at the SMB level. As an Associate Account Executive, you will represent Customer.io to a portfolio of startup customers and help them grow into their next stage. This is a full-cycle sales role (prospect, demo, close) handling both inbound and outbound demand.

About Customer.io

Over 10,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive by helping teams send smarter, more relevant messages using real-time behavioral data.

This role is a entry point into full-cycle sales, with a clear path for growth as you build your track record.

Responsibilities

• Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition within the startup segment. Own consistent outbound prospecting into startup accounts.
• Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition among startup accounts.
• Startup Program Growth: Conduct discovery calls to understand where a startup is in its growth journey, including its business challenges and goals. Position Customer.io's solutions to support that growth and deliver outcomes that matter to the business.
• Collaboration and Cross-Functional Feedback: Work closely with the SDR team for lead quality feedback and coordinate with Customer Success and Technical Support for a smooth hand-off post-sale.
• Performance Tracking and Reporting: Own and report on individual sales metrics, including outbound activity and conversion, pipeline status, and progress towards targets to support informed decision-making.

Qualifications

• Experience: 1+ years of experience in full-cycle B2B SaaS or MarTech sales, or a strong SDR/BDR background ready to move into a closing role.
• Location: Must be based in the United Kingdom or Ireland.
• B2B SaaS / MarTech Exposure: Experience with new customer acquisition, outbound prospecting, and closing deals within B2B SaaS or MarTech.
• Sales Methodology: Familiarity with MEDDPICC or a similar framework supporting consultative selling and discovery, or an eagerness to learn.
• Communication Skills: Excellent written and verbal communication skills with a professional, engaging presence.
• Problem Solving: Strong ability to identify a startup's business needs and position relevant solutions effectively.
• Deal Focus: Comfortable handling startup accounts with shorter sales cycles and typical deal sizes around $20,000 ACV.

Compensation & Benefits

• Base Salary: $65,000 USD (or local currency equivalent)
• Variable / OTE: $65,000 USD variable ($130,000 OTE USD total)
• Insurance: 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• Paid Leave: 16 weeks paid parental leave and unlimited PTO.
• Stipends & Budget: Remote work stipend, wellness stipend, and professional development budget.

Interview Process

1. 30-minute screening with Recruiter
2. 30-minute video call with a Hiring Manager
3. 30-minute Demo Call with the Hiring Team