Mid-Market Account Executive, UK & Ireland - Customer.io

Customer.io is expanding its sales team in the UK & Ireland area and seeking motivated and successful Account Executives at the Mid-Market level. This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility.

As an Account Executive, you’ll represent Customer.io to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand.

About Customer.io

Over 10,000 companies from scrappy startups to global brands use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Responsibilities

• Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads, alongside inbound opportunities, to drive new customer acquisition.
• Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts (deals typically under $20,000–$75,000 ACV).
• Customer Needs Analysis and Solution Alignment: Conduct discovery calls to understand customer business challenges and goals. Position Customer.io's solutions to meet these needs effectively and connect them to clear customer business outcomes.
• Collaboration and Cross-Functional Feedback: Work closely with SDR and BDR teams for lead quality feedback, and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale.
• Performance Tracking and Reporting: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making.

Qualifications

• Location: Must be based in the United Kingdom or Ireland.
• Experience: 3+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts (up to 500 employees).
• B2B SaaS / MarTech Track Record: Proven success in new customer acquisition and closing deals, including generating pipeline through outbound prospecting.
• Sales Methodology: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close.
• Communication Skills: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects.
• Problem Solving: Strong ability to identify customer business needs and position relevant solutions effectively.

Compensation & Benefits

• Compensation: $95,000 USD base salary + $95,000 USD variable ($190,000 OTE, or local currency equivalent, subject to market rate adjustment).
• Equity: Equity grant in the form of stock options.
• Health Coverage: 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• Time Off & Leave: 16 weeks paid parental leave and unlimited PTO.
• Stipends & Growth: Stipends for remote work and wellness, plus a professional development budget.

Interview Process

1. 30-minute video call with Recruiter
2. 45-minute video call with Manager
3. 30-minute video call with Bar Raiser
4. 60-minute Case Study and Discovery Call with the Hiring Team