Senior Manager, Global Deal Desk - Raptor Technologies

About the Role

We are seeking a highly experienced and commercially minded Senior Deal Desk Manager to build and lead our Deal Desk function. Reporting to the Director of Revenue Accounting & Operations, this highly visible, cross-functional role will focus on enabling the successful execution of complex, non-standard, and exception-based deals while establishing a scalable framework for commercial decision-making.

Key Responsibilities

Build & Lead the Deal Desk Function

• Build and scale the Deal Desk operating model, including engagement criteria, policies, approval frameworks, workflows, and service levels.
• Define when Deal Desk involvement is required based on deal complexity, commercial exceptions, pricing, and risk.
• Create playbooks and guidelines that enable Sales and cross-functional teams to navigate complex transactions consistently.

Complex Deal & Commercial Review

• Act as the commercial quarterback for complex, strategic, and non-standard transactions.
• Review deal structure, pricing, discounts, products, billing requirements, and non-standard commercial terms.
• Identify and resolve discrepancies across quotes, contracts, POs, Salesforce, and billing requirements.
• Partner with Legal on non-standard agreements and Sales Operations on compensation/quota-crediting treatment.

Revenue & Data Integrity

• Partner with Revenue, Finance, and Customer Success to ensure accurate ARR, deal economics, and commercial data.
• Establish controls and standards ensuring approved commercial terms are accurately reflected in Salesforce.

Salesforce & RevCloud

• Own the Deal Desk and exception workflows within RevCloud.
• Define business requirements and controls for Deal Desk functionality within Salesforce and RevCloud enhancements.

Procurement & Escalations

• Support Sales in navigating complex customer procurement requirements, documentation, and PO issues.
• Serve as an escalation point for complex commercial or execution issues.

Qualifications

• 10+ years of experience in Deal Desk, Sales Operations, Revenue Operations, Commercial Operations, Finance, or a related function.
• 3+ years in Deal Desk within B2B SaaS.
• Demonstrated experience managing complex SaaS transactions (pricing, contracts, renewals, amendments).
• Strong Salesforce experience; RevCloud or similar CPQ/deal management experience strongly preferred.
• Proven ability to build structure and scalable processes in an evolving environment.
• Strong project management skills and ability to influence stakeholders without direct authority.
• Experience structuring government contracts or deals with K-12 entities is preferred.