Manager, Solutions Architecture - Grafana Labs

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI.

We are a 100% remote company with team members across 40+ countries. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

The Opportunity

Grafana Labs seeks a dynamic Manager for our Solutions Architects team who shares our enthusiasm for driving successful business outcomes in the observability domain. As a Manager of Solutions Architects, you will help lead a distinguished group of technologists adept at leveraging Grafana products. You will collaborate directly with key clients to deploy and enhance Grafana technologies, championing observability best practices, while working directly with the Professional Services leadership team to drive continuous improvement and operational rigor.

This role collaborates closely with Sales, Support, Customer Success, and Product teams to build resilient observability solutions aligned with customer and business objectives. Responsibilities include crafting Statements of Work (SOWs), advocating for technological advancements to the Products team, resourcing and managing customer projects, driving operational scale, and managing customer escalations.

What You’ll Be Doing

• Manage a team of Solutions Architects within the Grafana Professional Services team, ensuring members are effectively utilized and driving successful customer outcomes.
• Ensure team success in designing and building outcomes on the Grafana technology stack.
• Build educational programs that enhance customer capabilities of the Grafana technology stack.
• Advise on sales strategies that drive high adoption rates, improved renewal percentages, and increased revenue.
• Build lasting customer relationships to enable them to be Grafana advocates and referenceable customers.
• Balance operational management with direct technical contributions to stay close to the evolving Grafana technology stack.

What Makes You a Great Fit

• 3+ years of managing a Solutions Architecture team in a related space.
• 5+ years design/implementation/consulting experience with distributed applications.
• 3+ years of experience in infrastructure architecture, database architecture, applications, and networking, or similar technologies.
• 2+ years of experience in technology/software pre-sales or technical consulting.
• Located in CST / East Coast US.
• Working knowledge of software development tools and methodologies.
• Strong presentation skills with comfort speaking to customers and executives.
• Experience building and maintaining observability solutions.
• Kubernetes (K8s) knowledge.
• Linux experience (2+ years in a professional environment).
• Shell scripting and API knowledge.
• High emotional intelligence with a thoughtful approach to client escalations, cross-functional negotiations, and team empathy.

Compensation & Rewards

In the US, the OTE (On-Target Earnings) compensation range for this role is $184,000 - $220,000. Actual compensation may vary based on level, experience, and skillset. All roles include Restricted Stock Units (RSUs).

Why You’ll Thrive at Grafana Labs

• 100% Remote, Global Culture: Collaboration-focused distributed team across 40+ countries.
• Open Source Roots: Community-driven values shape how we work.
• Empowered Teams: High trust, low ego culture focused on outcomes over optics.
• Generous Time Off: Global annual leave policy of 30 days per year (including 3 company shutdown days).